Common use of Priority 2 Clause in Contracts

Priority 2. Any condition that impairs one or more functions that a System Deliverable is warranted to perform or that results from Contractor’s performance of the Services and impairs District’s use of any aspect of its information technology environment, but that does not involve a Priority 1 condition and is not a Priority 3 condition, is a “Priority 2” condition. Nonexclusive examples include database information corruption for a single District customer or incorrect writing of non-critical fields. Priority 2 conditions are less severe than Priority 1 conditions. For Priority 2 conditions, District shall receive a response within four hours from the time Contractor is notified. Whenever possible, Priority 2 conditions will be addressed by providing a patch or suggested work-around to accommodate District’s needs within eight hours, with a correction within 24hours. If a patch or work-around cannot be provided within eight hours, the problem shall be escalated to a Priority 1 condition and treated as set forth above.