Common use of Priority Levels Clause in Contracts

Priority Levels. In the event that a Services-affecting issue is detected by Okta or reported by Customer, Okta shall, in its reasonable discretion, categorize the Priority Level pursuant to the criteria below. Priority Level Description Examples 1 A Services failure or severe degradation. Customer is unable to access any business resources. Services are down and not accessible by users; Services are slowed to such a degree that multiple users cannot log in, resulting in consistent “page not found errors” or similar.

Priority Levels. In the event that a ServicesService-affecting issue is detected by Okta or reported by Customer, Okta shall, in its reasonable discretion, categorize the Priority Level pursuant to the criteria below. Priority Level Description Examples 1 A Services Service failure or severe degradation. Customer is unable to access any business resources. Services are Service is down and not accessible by usersUsers; Services are Service is slowed to such a degree that multiple users Users cannot log in, resulting in consistent “page not found errors” or similar.

Priority Levels. In the event that a Services-affecting issue is detected by Okta or reported by Customer, Okta shall, in its reasonable discretion, categorize the Priority Level pursuant to the criteria below. Priority Level Description Examples 1 A Services failure or severe degradation. Customer is unable to access any business resources. Services are is down and not accessible by users; Services are is slowed to such a degree that multiple users cannot log in, resulting in consistent “page not found errors” or similar.