PRIORITY DEFINITIONS AND REQUIREMENTS Sample Clauses

PRIORITY DEFINITIONS AND REQUIREMENTS. The following priority level requirements will apply to all Production Support. Priority 1 Priority 1 incidents are conditions that render the Service inoperative and the inability to use the Service has a critical effect on Client operations. This condition would typically impact the Client end users of the Service or cause a significant or adverse impact on the quality of the Services or other work provided to Client’s carrier. This type of condition requires immediate restoration and can carry significant associated penalties. Including but not limited to this incident level being attained include: • A complete outage of critical Service(s) • Loss of Service or functionality feature that affects a *** • A recurring anomaly impacting critical Service(s). • Inability to provision a Service E-mail and 7/24 by phone First update *** following the occurrence of the incident. Subsequent updates *** of the occurrence of the incident. GlobalLogic will update Client with the following information: Service affected; start time of incident; current status of repair; impact on Client or carrier; Description of critical Service or aspect of Client Service that is unavailable to Client customers; and estimated time of repair. Responding support personnel requirement is for the GlobalLogic offshore Development Lead who managed the end-to-end Services. If this person is unavailable, the GlobalLogic offshore Technical Program Manager will lead response and resolution. *** acknowledgement of incident to Client. Real-time collaboration with Client personnel. Status updates *** following the occurrence of incident. Response Time: *** acknowledgement of incident within *** of the incident in accordance with Section 4.6 below. Real-time collaboration with the appropriate Client personnel. Restore Time: Fix or workaround for the incident *** of the occurrence of incident. Resolve Time: Permanent Fix. Provide emergency patch or minor release in less than ***from occurrence of incident.
AutoNDA by SimpleDocs
PRIORITY DEFINITIONS AND REQUIREMENTS. The following priority level requirements will apply to all Production Support. *** *** *** ***

Related to PRIORITY DEFINITIONS AND REQUIREMENTS

  • Seniority Definition Seniority is the Layoff Service Date which is the date the employee began state service (except as a temporary appointee) as adjusted for break(s)-in-service. (See Letter of Agreement 70.00-09-179 in Appendix A).

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • Amendments to Equity Definitions (i) Section 12.6(a)(ii) of the Equity Definitions is hereby amended by (1) deleting from the fourth line thereof the word “or” after the word “official” and inserting a comma therefor, and (2) deleting the semi-colon at the end of subsection (B) thereof and inserting the following words therefor “or (C) the occurrence of any of the events specified in Section 5(a)(vii)(1) through (9) of the ISDA Master Agreement with respect to that Issuer.” (ii) Section 12.9(b)(i) of the Equity Definitions is hereby amended by (1) replacing “either party may elect” with “Dealer may elect” and (2) replacing “notice to the other party” with “notice to Counterparty” in the first sentence of such section.

  • Credit Agreement Definitions Unless otherwise defined herein or the context otherwise requires, terms used in this Pledge Agreement, including its preamble and recitals, have the meanings provided in the Credit Agreement.

  • Definitions and Usage Except as otherwise specified herein or as the context may otherwise require, capitalized terms used but not otherwise defined herein are defined in Appendix A hereto, which also contains rules as to usage that shall be applicable herein.

  • UCC Definitions Unless otherwise defined herein or the context otherwise requires, terms for which meanings are provided in the UCC are used in this Security Agreement, including its preamble and recitals, with such meanings.

  • Basic Lease Provisions and Definitions In addition to other terms elsewhere defined in this Lease, the following terms whenever used in this Lease should have only the meanings set forth in this Preamble, unless such meanings are expressly modified, limited or expanded elsewhere herein.

  • GENERAL DEFINITION OF PRODUCTS Item 1: Cafeteria Furniture • Mobile tables on rollers with or without benches or stools. • Round and rectangular cafeteria tables without benches or stools. • Metal, wood, or wood clad metal wardrobes, beds and mattresses, night stands, chest of drawers, and single pedestal dormitory student desks with keyboard or center drawers.

  • Amendments to the Equity Definitions (A) Section 11.2(a) of the Equity Definitions is hereby amended by deleting the words “a diluting or concentrative” and replacing them with the words “an”; and adding the phrase “or Warrants” at the end of the sentence. (B) Section 11.2(c) of the Equity Definitions is hereby amended by (x) replacing the words “a diluting or concentrative” with “an”, (y) adding the phrase “or Warrants” after the words “the relevant Shares” in the same sentence and (z) deleting the phrase “(provided that no adjustments will be made to account solely for changes in volatility, expected dividends, stock loan rate or liquidity relative to the relevant Shares)” and replacing it with the phrase “(and, for the avoidance of doubt, adjustments may be made to account solely for changes in volatility, expected dividends, stock loan rate or liquidity relative to the relevant Shares).” (C) Section 11.2(e)(vii) of the Equity Definitions is hereby amended by deleting the words “a diluting or concentrative” and replacing them with the word “a material”; and adding the phrase “or Warrants” at the end of the sentence. (D) Section 12.6(a)(ii) of the Equity Definitions is hereby amended by (1) deleting from the fourth line thereof the word “or” after the word “official” and inserting a comma therefor, and (2) deleting the semi-colon at the end of subsection (B) thereof and inserting the following words therefor “or (C) at Dealer’s option, the occurrence of any of the events specified in Section 5(a)(vii) (1) through (9) of the ISDA Master Agreement with respect to that Issuer.” (E) Section 12.9(b)(iv) of the Equity Definitions is hereby amended by:

  • Seniority Defined Seniority is defined as the total length of service in the bargaining unit as an employee, regardless of occupational change. Seniority shall be used as one of the factors in determining preference or priority for promotion, transfers, demotions, terminations and layoff caused by force reductions and recall. Seniority shall operate on a bargaining unit wide basis.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!