Problem Escalation. Contractor must provide an incident escalation path for each Participating Entity, providing on that Participating Entity’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary contact with both the Contractor and Authorize Dealer/Partner.
Appears in 4 contracts
Samples: bellhowell.net, Subscription Services Agreement, bidcondocs.delaware.gov
Problem Escalation. Contractor must provide an incident escalation path for each Participating Entity, providing on that Participating Entity’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary contact with both the Contractor and Authorize Authorized Dealer/Partner.
Appears in 2 contracts
Samples: Master Agreement, Master Agreement