High Priority Sample Clauses
High Priority. 6.11.1. A Support Ticket is High priority if:
6.11.1.1. A production system has stopped performing adequately or correctly; and
6.11.1.2. That loss in performance or correctness is resulting in a serious reduction in the usability or usefulness of the service.
High Priority. A major feature/function of the Software is not working or the system integrity is at risk.
High Priority. Problems that have been verified through the ----- ------------- formal maintenance charmers as problems affecting service which cause major functionality to be inoperative and therefore affect the normal business operations during the normal working day. There is an acceptable work around.
High Priority. 0-4 hours and includes Server Downtime, Web Service Downtime and Platform Downtime.
High Priority. An incident that is likely to or does prevent a major part of the Product being used successfully including but not limited to online booking and time dependent campaign activity. High priority incidents will be corrected urgently and may result in a patch release of or update to the eTS.
High Priority. When Your access to ION or the Marketplace is “down” or there is a critical impact to Your business operations due to an apparent problem with ION or the Marketplace, Your service request may be assigned a high priority level. High priority issues include security vulnerabilities, business continuity issues, and service continuity issues. To resolve high priority issues, both You and TD SYNNEX must commit all commercially reasonable resources to resolve the situation.
High Priority. 2.2.1.1. Call Back: Within two (2) hours
High Priority. Problems that have been verified through the formal maintenance channels as problems affecting service which cause major functionality to be inoperative and therefore affect the normal business operations during the normal working day. There is an acceptable work around.
High Priority. Within 1 business day (0800 and 1750 (US Eastern Time) Monday to Friday (inclusive) US public holidays excluded)
High Priority. 2.1.1.1. Call Back: Within two (2) hours
2.1.1.2. On-site: Within four (4) hours