Common use of Problem Notification Clause in Contracts

Problem Notification. a. Upon discovery of any problem within its span of control that may jeopardize or is jeopardizing the availability and performance of all systems functions and the availability of information in said systems, including any problems affecting scheduled exchanges of data between the Health Plan and the Agency and/or its agent(s), the Health Plan shall notify the applicable Agency staff via phone, fax and/or electronic mail within one (1) hour of such discovery. In its notification the Health Plan shall explain in detail the impact to critical path processes such as enrollment management and claims submission processes. b. The Health Plan shall provide to appropriate Agency staff information on system unavailability events, as well as status updates on problem resolution. At a minimum these updates shall be provided on an hourly basis and made available via electronic mail and/or telephone.

Problem Notification. a. Upon discovery of any problem within its span Span of control Control that may jeopardize or is jeopardizing the availability and performance of all systems Systems functions and the availability of information in said systemsSystems, including any problems affecting impacting scheduled exchanges of data between the Health Plan and the Agency and/or its agent(sAgent(s), the Health Plan shall notify the applicable Agency staff via phone, fax and/or electronic mail within one fifteen (115) hour minutes of such discovery. In its notification the Health Plan shall explain in detail the impact to critical path processes such as enrollment management and claims submission processes. b. The Health Plan shall provide to appropriate Agency staff information on system unavailability System Unavailability events, as well as status updates on problem resolution. At a minimum these updates up-dates shall be provided on an hourly basis and made available via electronic mail and/or telephone.