Procedures for Error Correction Services Sample Clauses

Procedures for Error Correction Services. 3.3.1 To obtain Error Correction services, Licensee must notify Vendor of any suspected Error and must provide Vendor with reasonable detail of the nature of and circumstances surrounding the Error. 3.3.2 Vendor may perform remote diagnostics to determine the existence and nature of an Error reported by Licensee. 3.3.3 Vendor will make reasonable commercial efforts to correct and resolve Errors that Licensee reports to Vendor and which Vendor is able to reproduce. Licensee will promptly provide Vendor with all information requested by Vendor to reproduce such Errors. For each such Error, Vendor will use reasonable commercial efforts to provide Licensee with a workaround, a software patch or, if Vendor is unable to provide Licensee with either of the foregoing, a specific action plan for addressing the Error, including a good faith estimate of the time required to correct and resolve such Error. 3.3.4 Vendor will use reasonable commercial efforts to communicate with Licensee, by telephone or e-mail, within the following targeted response times regarding Errors that Licensee reports to Vendor during the Support Times; for purposes of this Agreement, a "response" means Vendor's acknowledgment of an Error, and does not necessarily mean that a resolution will be achieved. 3 Degraded Operations Errors that cause non-critical Software features consistently to malfunction. 3 working days 4 Minimal Impact Errors that cause attributes and/or options of utility programs not to operate in accordance with specifications. Next Licensed Software release

Procedures for Error Correction Services