Hardware Repair. Veraz will repair defective Field Replaceable Units (“FRU”). Unless otherwise agreed by the parties, Veraz shall complete repairs and return a repaired FRU or ship an equivalent replacement FRU within thirty (30) business days of receipt of a defective FRU at the Veraz assigned TAC.
Once a FRU is identified as faulty, the Customer shall obtain a Return Material Authorization (“RMA”) number from Veraz and then return the FRU for repair/replacement. RMA requests shall be addressed by Veraz during Basic Support Hours for the assigned TAC. Customer shall appropriately package the FRU to be returned to ensure that it is not damaged in shipment and is clearly marked. Any FRU damaged in transit will be repaired at the Customer’s expense or, if in the opinion of Veraz the damage in sufficient to compromise its future reliability, the FRU will be returned to the Customer unrepaired. Customer shall bear the risk of loss or damage until the FRU is received by Veraz and shall bear the cost of transportation charges for shipment to Veraz of the FRU to be repaired or replaced. For return shipments from Veraz to the Customer, Veraz shall bear the risk of loss or damage during transit and shall prepay and bear the cost of transportation charges for shipment of the FRU that has been repaired or replaced. If the FRU returned to Veraz is not defective, Veraz shall promptly advise the Customer in writing of this determination, and in such cases, Veraz shall return the FRU to the Customer at Customer’s expense and risk in its “as received” condition. If the FRU returned is not covered by Basic Support Services hereunder, Veraz shall promptly advice Customer in writing of this determination; and in such cases, Veraz shall repair the FRU only if so instructed by Customer in writing and charge Customer for labor, parts and shipping in accordance with Veraz ‘s then current rates. Any FRU repaired or replaced by Veraz shall either be provided with (i) Veraz’s standard warranty, commencing with the date upon which the repaired or replaced FRU is returned to the Customer, for a period of ninety (90) days or, (ii) the existing warranty for the related Hardware, if such warranty period is longer.
Hardware Repair a) Access to Castle's repair service will be provided pursuant to the Basic Fee through the appropriate Castle service location, during its normal business hours. Repair Services will be provided in accordance with the Repair Procedures described in SCHEDULE D attached hereto.
b) No Products may be returned without prior authorization from Castle, which authorization shall not be unreasonably delayed or withheld.
c) Castle will provide three types of Repair Services during a seven (7) day by twenty-four (24) hour availability:
Hardware Repair. Hardware Repair provides for the testing, priority repair, revision updating and return of in- warranty or out-of-warranty Hardware plug-in modules received by Tellabs during the Support Term. This Service encompasses the following:
(a) Priority Repair Turnaround Time. Hardware repair will typically be completed within a Turnaround Time of fifteen (15) Business Days for returns containing forty (40) or fewer Hardware units per RMA. The Turnaround Time for returns exceeding forty (40) Hardware units per RMA will be as mutually agreed.
Hardware Repair. IWL will swap out hardware components that have failed by shipping a new component to the Customer. Customer may be required to ship failed components back to IWL.
Hardware Repair. Repair Vendor will perform the Services in the Territory in accordance with the terms and conditions of this Agreement. Services will conform to the scope of work described in the SOW and corresponding Purchase Orders issued by Sun. Repair Vendor will perform Services as an independent contractor and in a professional and workmanlike manner, consistent with Sun and industry standards and conforming to applicable product specifications as defined in the SOW.
Hardware Repair a) Access to Company's repair service will be provided at no charge through the appropriate Company service location, during its normal business hours (8:00 am EST to 5:00 pm EST). Services will be provided in accordance with the Repair Procedures described in SCHEDULE D attached hereto. No Products may be returned without prior authorization from Company, which authorization shall not be unreasonably delayed or withheld as outlined in SCHEDULE H.
b) Siemens will provide a trouble report with the returned product. The trouble report is attached as SCHEDULE G.
c) Company will provide three types of Repair Services during a five (5) day by twenty-four (24) hour availability:
I. ADVANCED REPLACEMENT - DEAD-ON-ARRIVAL
