Remote Diagnostics. The Company may provide remote access software to the Customer to facilitate remote diagnostics and to assist in the analysis and resolution of Faults. The Customer shall install such remote access software, and provide the Company with remote access to the Customer’s systems, at its sole discretion. In order to take advantage of remote diagnostics, the Customer may be required to purchase a compatible modem/communications device.
Remote Diagnostics. QUMU Customer Support may require the use of Remote Diagnostics to determine and diagnose the existence and nature of the reported issue in the Support Request. If access to perform Remote Diagnostics is unavailable, or access is not granted by the CUSTOMER, QUMU Customer Support may not be able to diagnose and isolate the reported issue in the Support Request.
Remote Diagnostics. Licensee agrees that the Software may (i) transmit to Pliant technical and related information about Licensee’s use of the Software which may include, without limitation, system performance, capacity usage, hardware faults, internet protocol address, hardware identification, operating system, application software, peripheral hardware, and other non- personally identifiable Software usage statistics to trouble shoot the Software, as well as (ii) facilitate the provisioning of updates, upgrades, support, invoicing or online services (including the provision of notices from Pliant to Licensee via the Software), and to enhance, improve, and develop current and future Pliant products and services. Such transmissions and/or notices may be on a daily or other periodic basis, or upon a failure or crash of the Software. Licensee also agrees that Pliant may transfer such information to Pliant affiliates and partners from time to time.
Remote Diagnostics. Licensee shall provide Terascala with the necessary remote access to the Licensee’s designated Hardware so that Terascala may provide remote dial-in support services.
Remote Diagnostics. Ethosoft may perform remote diagnostics to determine the existence and nature of an Error.
Remote Diagnostics. Technical Support may require remote access to determine and diagnose the existence and nature of the reported issue. The LICENSEE hereby acknowledges and agrees that if such remote access support is unavailable, or access is not granted by LICENSEE, QUMU shall be severely limited in terms of the Support Services it is able to provide to LICENSEE and QUMU’s obligations in this respect, including without limitation compliance with the service levels set out herein, shall be reduced accordingly.
Remote Diagnostics. Customer shall allow remote connection to each individual computer on which Duprocess® is installed to ALLIANCE via Teamviewer or similar tool as determined necessary by ALLIANCE. Customer shall provide administrator access for ALLIANCE technical support staff as necessary for support of installation of Duprocess® on customer machines. ALLIANCE may perform remote diagnostics, virtually accompanied by a Clerk’s team member, to determine the existence and nature of an Error.
Remote Diagnostics. HP Hardware Support Service will include the execution of HP programs, via a telephone line, to examine Customer's system, system logfiles, and disk error files to identify the malfunctioning product. Diagnostics will be performed only upon receipt of Customer's authorization. Customer is responsible for implementing recommended temporary procedures while a solution is being sought. If the results of Remote Diagnostics are inconclusive, HP will respond on-site as described in Clause 1.1(a) above.
Remote Diagnostics. Technical Support may require remote access to determine and diagnose the existence and nature of the reported issue. If such remote access support is unavailable, or access is not granted by LICENSEE, Technical Support may be severely limited to the level of support that can be provided, hindering the ability to diagnose and isolate the reported issue.
Remote Diagnostics. Where specified in the relevant Task Order, the Supplier will provide remote diagnostic support, system monitoring and feed and batch management as appropriate to identify and resolve any Incident. UBS shall provide such telecommunication and network equipment as is reasonably required at UBS’ facilities for this purpose in accordance with the Network and Infrastructure Schedule, subject to this being approved by UBS IT Security staff.
