Product Incidents. Each Party shall promptly inform the other of any material safety or health incidents related to any Product or MSC, including the use of any of the foregoing. During the Term, each Party shall promptly inform the other upon becoming aware of any unusual or unexpected reactions or events, malfunctions, safety or efficacy of or attributable to any Product or MSC and/or any Regulatory Authority action related thereto.
Product Incidents. Customer agrees to notify Optum promptly following the discovery of any Error. An “Error” shall mean a failure of the eConsent Software to perform in accordance with the eConsent Software Documentation provided by Optum for that particular eConsent Software release. Further, upon discovery of an Error, and at the request of Xxxxx, Xxxxxxxx agrees to submit a listing of output and any other data that Optum may require in order to reproduce the Error and/or the operating conditions under which the Error occurred or was discovered. Customer will provide, as requested by Optum, copies of databases, Error logs, network performance metrics and eConsent Software parameters to assist Optum in understanding Errors. Customer will provide remote access to Customer network and databases, when requested. Customer will provide access to database administrators, network administrators, desktop administrators and eConsent Software administrators, as requested by Optum, to help facilitate rapid resolution of support issues.
Product Incidents. Each Party shall promptly inform the ----------------- other of any material safety, health or ecological incidents related to Final Products. During the Agreement Term, each Party shall promptly inform the other upon becoming aware of any unusual or unexpected reactions or side effects attributable to any Final Products and/or any governmental action related thereto.
