Product Performance. All HP-branded products are covered by HP’s limited warranty statements provided with the products or otherwise made available in Supporting Material. Non-HP branded products and services receive warranty coverage as provided by the relevant third party supplier. When HP receives a valid warranty claim, HP will either repair the relevant defect or replace the product. If HP is unable to do either within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 37 contracts
Samples: Managed Services Agreement, Managed Services Agreement, Managed Services Agreement
Product Performance. All HP-branded products are covered by HP’s limited warranty statements provided with the products or otherwise made available in Supporting Material. Non-HP branded products and services receive warranty coverage as provided by the relevant third third-party supplier. When HP receives a valid warranty claim, HP will either repair the relevant defect or replace the product. If HP is unable to do either within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 8 contracts
Samples: Managed Print Services Agreement, Managed Services Agreement, Managed Service Agreement
Product Performance. All HP-branded products are covered by HP’s limited warranty statements provided with the products or otherwise made available in Supporting Material. Non-Non- HP branded products and services receive warranty coverage as provided by the relevant third third- party supplier. When HP receives a valid warranty claim, HP will either repair the relevant defect or replace the product. If HP is unable to do either within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 4 contracts
Samples: Managed Services Agreement, Managed Services Agreement, Managed Services Agreement
Product Performance. All HP-branded products are covered by HP’s limited warranty statements provided with the products or otherwise made available in Supporting Material. Non-HP branded products and services receive warranty coverage as provided by the relevant third party supplier. When HP receives a valid warranty claim, HP will either repair the relevant defect or replace the product. If HP is unable to do either within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 1 contract
Samples: Customer Terms