Production environment support. 24x7 for severity 1 incidents; normal business hours for severities 2- 4.
Appears in 10 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Production environment support. 24x7 for severity 1 incidents; normal business hours for severities 2- 4.
Appears in 10 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement