SAAS ASSURANCE Sample Clauses

SAAS ASSURANCE. 7.1. Upon the start of the Subscription Term, ConnectWise will send an email to Client's technical contact, identified on the Schedule, providing information to connect and access SaaS and SaaS Assurance. 7.2. The Client shall be provided with SaaS Assurance during the Subscription Term in accordance with ConnectWise’s Support Policies. To access SaaS Assurance, Client may utilize the ConnectWise support website, or other site or notification mechanism as ConnectWise may designate from time to time. 7.3. Access to SaaS Assurance is limited to supported versions of the SaaS Offerings, as per the SaaS Upgrade Policy. Extended support agreements for non-supported versions of SaaS Offerings are not offered. 7.4. For any SaaS Assurance requests, Client should be prepared to provide to support personnel all pertinent information, in English, including but not limited to, Client number or site identification number, incident severity, SaaS Offering, SaaS environment (Production or Non-Production), incident description, and a technical contact familiar with Client’s environment or the problem to be solved. Client must use reasonable efforts to communicate with ConnectWise in order to verify the existence of the problem and provide information about the conditions under which the problem could be re-created. 7.5. Upon receiving Client’s technical contact information, SaaS Assurance will be provided in a timely and professional manner by qualified support engineers. SaaS Assurance shall consist of: i. Access to ConnectWise support website for 24x7x365 online support and access to ConnectWise software product and Documentation, incident severity description with response objectives listed, Frequently Asked Questions, samples, webcast recordings and demos, usage tips and technical updates, as such are made generally available by ConnectWise. ii. Access to ConnectWise help desk and the ability to open and manage support incidents via ConnectWise support online or by telephone.
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SAAS ASSURANCE. 6.1. Upon the start of the Subscription Term, Company will send an email to Client's technical contact, identified on the Schedule, providing information to connect and access SaaS and SaaS Assurance. 6.2. The Client shall be provided with SaaS Assurance during the Subscription Term in accordance with Company’s Support Policies. To access SaaS Assurance, Client may utilize the Company support website, or other site or notification mechanism as Company may designate from time to time. 6.3. Access to SaaS Assurance is limited to supported versions of the SaaS Offerings, as per the SaaS Upgrade Policy. Extended support agreements for non-supported versions of SaaS Offerings are not offered. 6.4. For any SaaS Assurance requests, Client should be prepared to provide to support personnel all pertinent information, in English, including but not limited to, Client number or site identification number, incident severity, SaaS Offering, SaaS environment (Production or Non-Production), incident description, and a technical contact familiar with Client’s environment or the problem to be solved. Client must use reasonable efforts to communicate with Company in order to verify the existence of the problem and provide information about the conditions under which the problem could be re-created. 6.5. Upon receiving Client’s technical contact information, SaaS Assurance will be provided in a timely and professional manner by qualified support engineers. SaaS Assurance shall consist of: i. Access to Company support website for 24x7x365 online support and access to Company software product and Documentation, incident severity description with response objectives listed, Frequently Asked Questions, samples, webcast recordings and demos, usage tips and technical updates, as such are made generally available by Company. ii. Access to Company help desk and the ability to open and manage support incidents via Company support online or by telephone. iii. Production environment support: 24x7 for severity 1 incidents; normal business hours for severities 2- 4. iv. If applicable to the SaaS Offering, Non-Production environment support: Normal business hours for incidents of all severities. v. Interactive remote diagnostic support allowing Company support engineers to troubleshoot an incident securely through a real-time browser based remote control feature for support issues which may be resident in Client’s software or systems. 6.6. Additional support such as file storage, point in ...
Sample 1

Related to SAAS ASSURANCE

  • AFFIRMATIONS, ASSURANCES AND CERTIFICATIONS 11

  • General Assurances In accordance with the Acts, the Regulations, and other pertinent directives, circulars, policy, memoranda, and/or guidance, the Recipient hereby gives assurance that it will promptly take any measures necessary to ensure that: The Civil Rights Restoration Act of 1987 clarified the original intent of Congress, with respect to Title VI and other Non-discrimination requirements (The Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act of 1973), by restoring the broad, institutional-wide scope and coverage of these non-discrimination statutes and requirements to include all programs and activities of the Recipient, so long as any portion of the program is Federally assisted.

  • Quality Assurance The parties endorse the underlying principles of the Company’s Quality Management System, which seeks to ensure that its services are provided in a manner which best conforms to the requirements of the contract with its customer. This requires the Company to establish and maintain, implement, train and continuously improve its procedures and processes, and the employees to follow the procedures, document their compliance and participate in the improvement process. In particular, this will require employees to regularly and reliably fill out documentation and checklists to signify that work has been carried out in accordance with the customer’s specific requirements. Where necessary, training will be provided in these activities.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Performance Assurance Seller agrees to deliver to Buyer Performance Assurance in a form acceptable to Buyer to secure its obligations under this Agreement, which Performance Assurance Seller shall maintain in full force and effect for the period posted with Buyer, as follows:

  • WARRANTY, AFFIRMATIONS, ASSURANCES AND CERTIFICATIONS 12 5.1 WARRANTY 12 5.2 General Affirmations 13 5.3 Federal Assurances 13 5.4 Federal Certifications 13 5.5 State Assurances 13 ARTICLE VI. INTELLECTUAL PROPERTY 13 6.1 Ownership of Work Product 13 6.2 Grantee s Pre-Existing Works 14 6.3 THIRD PARTY IP 14 6.4 Agreements with Employees and Subcontractors 14 6.5 Delivery upon Termination or Expiration 15 6.6 SURVIVAL 15 6.7 System Agency Data 15 ARTICLE VII. PROPERTY 15

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.

  • Further Assurances and Corrective Instruments Issuer and Company agree that they will, from time to time, execute, acknowledge and deliver, or cause to be executed, acknowledged and delivered, such supplements hereto and such further instruments as may reasonably be required for carrying out the intention of or facilitating the performance of this Agreement.

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