Provide Efficient and Effective Communications and Responsiveness to Customer Needs Sample Clauses

Provide Efficient and Effective Communications and Responsiveness to Customer Needs. ‌ In determining the performance of the Objective the DOE evaluator(s) shall consider the following as measured by Program Office reviews/oversight, etc.: • The quality, accuracy and timeliness of response to customer requests for information; • The extent to which the Contractor keeps the customer informed of both positive and negative events at the Laboratory so that the customer can deal effectively with both internal and external constituencies; and • The ease of determining the appropriate contact (who is on-point for what). A to A+ Communication channels are well-defined and information is effectively conveyed; important or critical information is delivered in real-time; responses to HQ requests for information from laboratory representatives are prompt, thorough, correct and succinct; laboratory representatives always initiate a communication with HQ on emerging issues so there are no surprises.
Sample 1
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Related to Provide Efficient and Effective Communications and Responsiveness to Customer Needs

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