Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide Customer with Support Services in accordance with the applicable Support Services Policy and the Subscription Level purchased by Customer. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Appears in 10 contracts
Samples: Software Subscription Agreement, Elastic Cloud Service Subscription Agreement, Cloud Service Subscription Agreement
