Common use of Provision of Support Services Clause in Contracts

Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide MSP with Support Services for the applicable Managed Services Offering in accordance with the applicable Support Services Policy and the Subscription Level purchased by MSP. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.

Appears in 5 contracts

Samples: Elastic Cloud MSP Agreement, Elastic Cloud MSP Agreement, Elastic Cloud MSP Agreement

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