Common use of Provision of Support Services Clause in Contracts

Provision of Support Services. 3.1. Where Support Services are specified in a Fee Schedule or Statement of Work, we shall use our best endeavours to respond to any request for technical support with respect to any reproducible malfunction in the Smart-UI Products that you report to us that prevents the Smart-UI Products from performing materially in accordance with the Specifications (Error) in accordance with the applicable response times set forth in clauses 6.3 and 6.4 of this SLA, during the Subscription Term (collectively, the Support Services).

Provision of Support Services. 3.1. Where Support Services are specified in a Fee Schedule or Statement of Work, we shall use our best endeavours to respond to any request for technical support with respect to any reproducible malfunction in the Smart-UI Ui Products that you report to us that prevents the Smart-UI Ui Products from performing materially in accordance with the Specifications (Error) in accordance with the applicable response times set forth in clauses 6.3 and 6.4 of this SLA, during the Subscription Term (collectively, the Support Services).