Quality Assurance Plan. As part of the Quality Assurance Plan, the Grantee must explain the process by which individuals seeking assistance from the AIC can provide feedback about the services they received. The Quality Assurance Plan must include the following elements: A. The sampling and review process supervisors will use to periodically assess the overall quality of I&R services provided by all Resource Managers and I&R Contact Specialists, including database audits, recorded and active calls, and written transcriptions of web chat and text inquiries (if applicable).
Appears in 6 contracts
Samples: 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract
