Quality Improvement Plan. (1) The Provider must develop and implement policies and procedures to comply with its obligations under this Agreement for the ongoing development and improvement of Service delivery quality. (2) The Provider must have a written Quality Improvement Plan, and review and update its plan as appropriate, on an annual basis. (3) The Provider's Quality Improvement Plan must: (a) include a statement of the Provider's organisational philosophy and Service quality objectives; (b) assign responsibilities and accountabilities for quality activities; (c) describe systems and processes for maintaining and developing the quality of ongoing Service delivery and for defining priorities and new initiatives for quality development; and (d) include monitoring systems, measuring systems, and processes to evaluate the effectiveness of quality activities and progress against the Quality Improvement Plan, including systems and processes for dealing with issues arising from Service User complaints or identified from Service User satisfaction surveys. (4) The Provider must implement its Quality Improvement Plan from the Start Date, unless the Provider did not receive funding for community pharmacy services before 1 April 2018, in which case the Provider must implement its Quality Improvement Plan no later than six months after it first received funding.
Appears in 9 contracts
Samples: Integrated Community Pharmacy Services Agreement, Integrated Community Pharmacy Services Agreement, Integrated Community Pharmacy Services Agreement
Quality Improvement Plan. (1) The Provider must develop and implement policies and procedures to comply with its obligations under this Agreement for the ongoing development and improvement of Service delivery quality.
(2) The Provider must have a written Quality Improvement Plan, and review and update its plan as appropriate, on an annual basis.
(3) The Provider's Quality Improvement Plan must:
(a) include a statement of the Provider's organisational philosophy and Service quality objectives;
(b) assign responsibilities and accountabilities for quality activities;
(c) describe systems and processes for maintaining and developing the quality of ongoing Service delivery and for defining priorities and new initiatives for quality development; and
(d) include monitoring systems, measuring systems, and processes to evaluate the effectiveness of quality activities and progress against the Quality Improvement Plan, including systems and processes for dealing with issues arising from Service User complaints or identified from Service User satisfaction surveys.
(4) The Provider must implement its Quality Improvement Plan from the Start Date, unless the Provider did not receive funding from the DHB for community pharmacy services before 1 April 2018, in which case the Provider must implement its Quality Improvement Plan no later than six months after it first received fundingfunding from the DHB.
Appears in 3 contracts
Samples: Integrated Community Pharmacy Services Agreement, Integrated Community Pharmacy Services Agreement, Integrated Community Pharmacy Services Agreement
Quality Improvement Plan. (1) The Provider must develop and implement policies and procedures to comply with its obligations under this Agreement for the ongoing development and improvement of Service delivery quality.
(2) The Provider must have a written Quality Improvement Plan, and review and update its plan as appropriate, appropriate on an annual basis.
(3) The Provider's Quality Improvement Plan must:
(a) include a statement of the Provider's organisational philosophy and Service quality objectives;
(b) assign responsibilities and accountabilities for quality activities;
(c) describe systems and processes for maintaining and developing the quality of ongoing Service delivery and for defining priorities and new initiatives for quality development; and
(d) include monitoring systems, and measuring systems, systems and processes to evaluate the effectiveness of quality activities and progress against the Quality Improvement Plan, including systems and processes for dealing with issues arising from Service User complaints or identified from Service User satisfaction surveys.
(4) The Provider must implement its Quality Improvement Plan from the Start Date, unless the Provider did not receive funding from the DHB for community pharmacy pharmacist services before 1 April January 2018, in which case the Provider must implement its Quality Improvement Plan no later than six months after it first received fundingfunding from the DHB.
Appears in 1 contract
Samples: Integrated Pharmacist Services in the Community Agreement