Quality of Service Specifications Sample Clauses

Quality of Service Specifications. Provider is responsible for delivering a quality of service that is at all times acceptable to Verizon. Such quality of service will be measured by the following metrics: Answer Seizure Ratio ("ASR") percentage, post dial delay, and any other metric determined by Verizon to be critical to the quality of the Services provided hereunder, Provider shall return or release back to Verizon's network any and all uncompleted calls or calls that encounter congestion. Provider's Services shall be capable of supporting fax calls and voice –band data calls. Provider will work in good faith with Verizon’s International Network Management Center to take immediate action to correct any problem whether it has received notice of any such problem from Verizon or has detected it from its own monitoring. At all times, Provider must meet or exceed the quality of service metrics of other providers of similar services to Verizon as determined solely by Verizon. Provider will dedicate appropriate resources to the Verizon account in order to meet or exceed these quality of service metrics. Provider will monitor and review its quality of service metrics on a daily basis in order to assure that they are within the requirements of Verizon. In addition, at Verizon’s discretion, Provider will work with Verizon’s Engineering groups in order to continue to improve the quality of the Services on an on-going basis. Failure by Provider to deliver the quality of service that is acceptable to Verizon or failure by Provider to return any uncompleted calls to Verizon’s network for completion may result in a decision by Verizon in its sole discretion to terminate this Agreement, or any or all of the affected services, immediately upon written notice to Provider, without incurring any termination liability.