Service Metrics definition

Service Metrics are the specific units of measure for which Service Levels are established.
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Service Metrics means, with respect to the applicable Music Use Types for any applicable period of time as follows: (a) for On Demand transmissions, the number of Streams and Music Revenue, (b) for Internet Radio/Programmed Music (but not On Demand), Total Streaming Hours and Music Revenue, (c) for Background (but not On Demand or Internet Radio/Programmed Music), Total Streaming Hours and (d) for Previews (but not On Demand, or Internet Radio/Programmed Music), the number of preview transmissions.
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Service Metrics means the Service Assurance Metrics, Service Delivery Metrics, Service Migration Metrics, SLAs, SLOs and other service level measurements, as applicable.
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Examples of Service Metrics in a sentence

  • The SBE’s approval of the adoption of the revised standards is the culmination of many people’s efforts, including the SBE’s consultant, Strategic Teaching; the SBE’s Math Panel of education; business and community leaders from across Washington; and input from educational organizations, the public, and the Legislature.The Superintendent of Public Instruction (SPI) will now prepare curriculum recommendations that best reflect the new math standards, in addition to professional development for teachers.

  • Subject to the Additional Terms and Exclusions set forth herein, in the event that a Service fails to meet the Minimum Service Metrics, Customer will be eligible to receive the amount of Service Credits as set forth in the table below (the “Service Credit”) which Service Credits shall be Customer’s sole and exclusive remedy arising from such Service failure.

  • For purposes of measuring compliance with the Tier One Quality of Service Metrics relating to IT and BPO service quality and delivery, each additional SOW executed after the Agreement Effective Date will not be included for the first four (4) months (or such other period as the Parties agree) after such SOW becomes effective.

  • Customer Service Metrics That Matter Because our primary goal is customer satisfaction (which in turn leads to healthy customer relationships), the metrics used to measure customer satisfaction are the best place to start.

  • Minimum and Expected Service Levels as defined in Section 4 below may be adopted by the Parties as Critical Service Levels for IT and BPO Services as specified in individual SOWs. Tier One Quality of Service Metrics shall be absolute standards that TCS must meet.

  • TCS shall provide to Nielsen, as part of TCS’ monthly performance reports, a set of hard- and soft-copy reports to verify TCS’ performance and compliance with the Tier One Quality of Service Metrics and Critical Service Levels.

  • In the next Section 2 we describe the model and formulate the objective.

  • TCS shall be relieved of failures to comply with Tier One Quality of Service Metrics or Critical Service Levels to the extent and only to the extent that such failure is due to the breaches of Section 8.7 of the MSA.

  • The achievement of the Tier One Quality of Service Metrics and Critical Service Levels by TCS may require the coordinated, collaborative effort of TCS with third parties.

  • Xxxxxxx confirms its acceptance of the Service Metrics and will measure and monitor by: SM1: Logs on the ACD system SM2: Staff already report any breach to operations manager for logging.


More Definitions of Service Metrics

Service Metrics means Service usage data related to you or your account, such as usage statistics and analytics, resource identifiers, metadata tags, security and access roles, rules, policies, and permissions.
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Related to Service Metrics

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Usage Metric means the standard of measurement for determining the permitted use and calculating the fees due for a Cloud Service as set forth in an Order Form.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Performance Indicators means the indicators for Project monitoring and evaluation set forth in the Operational Manual.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Matrix (1 2 8 9) means a substantially continuous phase that fills the space between particles, whiskers or fibres.

  • Supplier Profit Margin means, in relation to a period, the Supplier Profit for the relevant period divided by the total Charges over the same period in respect of any Call Off Agreements and expressed as a percentage;

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;

  • Business Critical means any function identified in any Statement of Work as Business Critical.

  • Targets means pre-agreed values to be achieved at the end of the period in relation to the result indicators included under a specific objective;

  • Performance Measure means one or more of the following selected by the Committee to measure Company, Affiliate, and/or business unit performance for a Performance Period, whether in absolute or relative terms (including, without limitation, terms relative to a peer group or index): basic, diluted, or adjusted earnings per share; sales or revenue; earnings before interest, taxes, and other adjustments (in total or on a per share basis); basic or adjusted net income; returns on equity, assets, capital, revenue or similar measure; economic value added; working capital; total shareholder return; and product development, product market share, research, licensing, litigation, human resources, information services, mergers, acquisitions, sales of assets of Affiliates or business units. Each such measure shall be, to the extent applicable, determined in accordance with generally accepted accounting principles as consistently applied by the Company (or such other standard applied by the Committee) and, if so determined by the Committee, and in the case of a Performance Compensation Award, to the extent permitted under Code Section 162(m), adjusted to omit the effects of extraordinary items, gain or loss on the disposal of a business segment, unusual or infrequently occurring events and transactions and cumulative effects of changes in accounting principles. Performance Measures may vary from Performance Period to Performance Period and from Participant to Participant, and may be established on a stand-alone basis, in tandem or in the alternative.

  • Weighting with respect to an Underlying means the weighting in relation to the relevant Underlying as specified in the table in the definition of such Underlying.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Key Performance Indicator means a measure that captures the performance of a critical variable to expand and improve community-based corrections programs to promote offender success, ensure accountability, enhance public safety, and reduce recidivism.

  • Performance Measures means measures as described in Article 12 on which the performance goals are based and which are approved by the Company’s shareholders pursuant to this Plan in order to qualify Awards as Performance-Based Compensation.

  • Business Unit means the assets constituting the business or a division or operating unit thereof of any Person.

  • Indicators means actions that are likely to lead to the achievement of a competency and which, together with the competency, are measurable and observable;

  • Performance Targets means the specific objective goal or goals (which may be cumulative and/or alternative) that are timely set in writing by the Committee for each Executive for the Performance Period in respect of any one or more of the Business Criteria.

  • Extreme performance coating means coatings designed for harsh exposure or extreme environmental conditions.

  • COVID-19 Measures means any quarantine, “shelter in place,” “stay at home,” workforce reduction, social distancing, shut down, closure, sequester or any other Law, directive, guidelines or recommendations by any Governmental Authority (including the Centers for Disease Control and the World Health Organization) in each case in connection with, related to or in response to COVID-19, including the Coronavirus Aid, Relief, and Economic Security Act (CARES) or any changes thereto.

  • EPS means earnings per share.

  • Target Population means persons with low incomes who have one or more disabilities, including mental illness, HIV or AIDS, substance abuse, or other chronic health condition, or individuals eligible for services provided pursuant to the Lanterman Developmental Disabilities Services Act (Division 4.5 (commencing with Section 4500) of the Welfare and Institutions Code) and may include, among other populations, adults, emancipated minors, families with children, elderly persons, young adults aging out of the foster care system, individuals exiting from institutional settings, veterans, and homeless people.

  • Measurable means the amount of the transaction can be determined and “available” means collectible with the current period or soon enough thereafter to be used to pay liabilities of the current period. State equalization monies are recognized as revenue during the period in which they are appropriated. A one- year availability period is used for revenue recognition for all other governmental fund revenues.

  • Supportive measures means individualized services that are offered to the complainant or the respondent designed to restore or preserve equal access to the District’s education program or activity without unreasonably burdening the other party. The supportive measures must be non-disciplinary and non-punitive in nature; offered before or after the filing of a formal complaint or where no formal complaint has been filed; and offered to either party as appropriate, as reasonably available, and without fee or charge. Examples of supportive measures include, but are not limited to: measures designed to protect the safety of all parties or the District’s educational environment, or deter sexual harassment; counseling; extensions of deadlines or other course-related adjustments; modifications of work or class schedules; campus escort services; mutual restrictions on contact between the parties; changes in work or class locations; leaves of absence; and increased security and monitoring of certain areas of the campus.

  • Indicator means a quantitative or qualitative factor or variable that contributes to better understanding progress in implementing;