Service Metrics definition

Service Metrics are the specific units of measure for which Service Levels are established.
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Service Metrics means Service usage data related to you or your account, such as usage statistics and analytics, resource identifiers, metadata tags, security and access roles, rules, policies, and permissions.
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Service Metrics means, with respect to the applicable Music Use Types for any applicable period of time as follows: (a) for On Demand transmissions, the number of Streams and Music Revenue, (b) for Internet Radio/Programmed Music (but not On Demand), Total Streaming Hours and Music Revenue, (c) for Background (but not On Demand or Internet Radio/Programmed Music), Total Streaming Hours and (d) for Previews (but not On Demand, or Internet Radio/Programmed Music), the number of preview transmissions.
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Examples of Service Metrics in a sentence

  • Service Metrics The following metrics will be established and maintained by FASS-IT to ensure optimal service provision to the business unit: Metric Definition Success Measures Service Request Initial Response Time Initial response to a client-initiated request.

  • Xxxxxxx confirms its acceptance of the Service Metrics and will measure and monitor by: SM1: Logs on the ACD system SM2: Staff already report any breach to operations manager for logging.

  • Service Metrics: Performance Indicators (PI) Detail PI Title Definition Target PI#1 Performance Monitoring Report to the GPB Lead Contact by 10th Core Service Day of each Month All requested Performance Monitoring Reports should be sent to the contact by the 10th Core Service Day of each month 100% PI#2 1 Electrical Failover Test per calendar year The purpose of electrical failover testing is to ensure that the service can continue in the event of a failure to the mains electricity supply.

  • Table 2 shows the CGI Advantage360 Service Metrics with their associated Minimum Service Levels and Service Penalties.

  • Table 2: CGI Advantage360 Service Metrics and Service Levels Service Metric Applicability Factors Service Penalty Minimum Service Level Application Metric Application Availability Availability Percentage Less than Minimum Service Level results in 5% credit on 1/12 of the annual Subscription Fee.

  • Service Level Agreement 6 4.1. Service Metrics 6 4.2. Availability of Service 6 4.3. Customer Support Process 6 4.4. Incident Severity Description 7 5.

  • To provide billing and administration services, we may process Service Metrics in the Vinix region(s) where you use the Service Offerings and the Vinix regions in the United States.

  • No. Service Metrics Parameters Baseline Lower Performance Violation of Service level agreement Basis of Measurement Remarks Metric Metric Deduction Metric Deduction hours (within 1 working day) The above list of Service levels is indicative.

  • Table III Service Metrics for XxxXxxxx.xxx Fault Level Description of Fault Required Response Time SLA Level 1 Fault resulting in or Causing loss or Corruption of data Response within 5 business hours; Remediation plan communicated to JWA within 1 working day; data capture effected within 3 95% working days; return to service within 5 working days.

  • The Submissions, Services Data, Service Metrics, Term and Termination, Liability Disclaimer and Limitation, Indemnification, Compliance with Laws, Governing Law; Dispute Resolution and General sections of these Terms shall survive any such termination.


More Definitions of Service Metrics

Service Metrics means the Service Assurance Metrics, Service Delivery Metrics, Service Migration Metrics, SLAs, SLOs and other service level measurements, as applicable.
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Related to Service Metrics

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Matrix (1 2 8 9) means a substantially continuous phase that fills the space between particles, whiskers or fibres.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Performance Measures means measures as described in Article 12 on which the performance goals are based and which are approved by the Company’s shareholders pursuant to this Plan in order to qualify Awards as Performance-Based Compensation.

  • Business Unit means the assets constituting the business or a division or operating unit thereof of any Person.

  • COVID-19 Measures means any quarantine, “shelter in place”, “stay at home”, workforce reduction, social distancing, shut down, closure or sequester order, guideline, recommendation or Law, or any other applicable Laws, guidelines or recommendations by any Governmental Entity in connection with or in response to COVID-19.

  • EPS means earnings per share.

  • Target Population means persons with low incomes who have one or more disabilities, including mental illness, HIV or AIDS, substance abuse, or other chronic health condition, or individuals eligible for services provided pursuant to the Lanterman Developmental Disabilities Services Act (Division 4.5 (commencing with Section 4500) of the Welfare and Institutions Code) and may include, among other populations, adults, emancipated minors, families with children, elderly persons, young adults aging out of the foster care system, individuals exiting from institutional settings, veterans, and homeless people.

  • Measurable means the amount of the transaction can be determined and “available” means collectible with the current period or soon enough thereafter to be used to pay liabilities of the current period. State equalization monies are recognized as revenue during the period in which they are appropriated. A one- year availability period is used for revenue recognition for all other governmental fund revenues.

  • Supportive measures means individualized services that are offered to the complainant or the respondent designed to restore or preserve equal access to the District’s education program or activity without unreasonably burdening the other party. The supportive measures must be non-disciplinary and non-punitive in nature; offered before or after the filing of a formal complaint or where no formal complaint has been filed; and offered to either party as appropriate, as reasonably available, and without fee or charge. Examples of supportive measures include, but are not limited to: measures designed to protect the safety of all parties or the District’s educational environment, or deter sexual harassment; counseling; extensions of deadlines or other course-related adjustments; modifications of work or class schedules; campus escort services; mutual restrictions on contact between the parties; changes in work or class locations; leaves of absence; and increased security and monitoring of certain areas of the campus.