Common use of Reclamations Clause in Contracts

Reclamations. A payee which delivers goods or services charged to the card shall primarily be liable for faults in the goods or services in accordance with the legislation specified in its delivery terms and conditions. The cardholder must seek to agree with the payee or the service provider on any defects or flaws in purchased products or services. If the payee does not meet its contractual obligations towards the cardholder, the cardholder may also present his or her claim for a monetary compensation incurred form such breach of agreement to the card issuer, who has financed such goods or services. The claim must be presented to the card issuer without undue delay. The cardholder’s claim to the card issuer may concern refraining from a payment, refund of the price of a product or service, indemnification of damage or some other monetary compensation. The card issuer’s liability is, however, limited to the amount that the card issuer has received or should receive as payment from the cardholder. The cardholder must immediately read and check the statement, which the card issuer provides in accordance with section 8 (Statement and other information on transactions). Immediately upon noticing an unauthorised, unexecuted or erroneous transaction, and no later than within thirteen (13) months of the unauthorised, unexecuted or erroneous transaction being charged to the card, the cardholder must notify the card issuer thereof in writing and request rectification. The cardholder shall not be entitled to receive compensation if he or she has failed to notify the card issuer within the aforementioned timelines. When making a reclamation, the cardholder shall be responsible for providing all information and documentation that the card issuer needs in order to investigate the matter. A reclamation must be accompanied by a report submitted to the police, if the card issuer so requires.

Reclamations. A payee which delivers goods or services charged to the card shall primarily be liable for faults in the goods or services in accordance with the legislation specified in its delivery terms and conditions. The cardholder must seek to agree with the payee or the service provider on any defects or flaws in purchased products or services. If the payee does not meet its contractual obligations towards the cardholder, the cardholder may also present his or her claim for a monetary compensation incurred form such breach of agreement to the card issuer, who has financed such goods or services. The claim must be presented to the card issuer without undue delay. The cardholder’s claim to the card issuer may concern refraining from a payment, refund of the price of a product or service, indemnification of damage or some other monetary compensation. The card issuer’s liability is, however, limited to the amount that the card issuer has received or should receive as payment from the cardholder. The cardholder must immediately read and check the statement, which the card issuer provides in accordance with section 8 (Statement and other information on transactions). Immediately upon noticing an unauthorised, unexecuted or erroneous transaction, and no later than within thirteen (13) months of the unauthorised, unexecuted or erroneous transaction being charged to the card, the cardholder must notify the card issuer thereof in writing and request rectification. The cardholder shall not be entitled to receive compensation if he or she has failed to notify the card issuer within the aforementioned timelines. When making a reclamation, the cardholder shall be responsible for providing all information and documentation that the card issuer needs in order to investigate the matter. A reclamation must be accompanied by a report submitted to the police, if the card issuer so requires.