Common use of Recurring Service Errors Clause in Contracts

Recurring Service Errors. If any Service provided to a particular Subscriber repeatedly and substantially fails to conform to the SLOs, then upon that Subscriber's request, Agile and the Subscriber will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Subscriber with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan. Should the action plan fail to resolve the nonconformity in all material respects, Xxxxx will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with Xxxxx's escalation procedures. This process will continue until the correction is achieved or either party elects to cancel the circuit without further obligation of either Party.

Recurring Service Errors. If any Service provided to a particular Subscriber repeatedly and substantially fails to conform to the SLOs, then upon that Subscriber's request, Agile and the Subscriber will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Subscriber with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan. Should the action plan fail to resolve the nonconformity in all material respects, Xxxxx Agile will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with XxxxxAgile's escalation procedures. This process will continue until the correction is achieved or either party elects to cancel the circuit without further obligation of either Party.

Recurring Service Errors. If any Service provided to a particular Subscriber Customer repeatedly and substantially fails to conform to the SLOs, then upon that SubscriberCustomer's request, Agile and the Subscriber Customer will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Subscriber Customer with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan, which may include providing Customer with service credits as determined by Agile in its reasonable discretion. Should the action plan fail to resolve the nonconformity in all material respects, Xxxxx will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with Xxxxx's escalation procedures. This process will continue until the correction is achieved or either party elects to cancel the circuit without further obligation of either Party.

Recurring Service Errors. If any Service provided to a particular Subscriber Customer repeatedly and substantially fails to conform to the SLOs, then upon that SubscriberCustomer's request, Agile and the Subscriber Customer will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Subscriber Customer with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan, which may include providing Customer with service credits as determined by Agile in its reasonable discretion. Should the action plan fail to resolve the nonconformity in all material respects, Xxxxx Agile will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with XxxxxAgile's escalation procedures. This process will continue until the correction is achieved or either party elects to cancel the circuit without further obligation of either Party.