Refunds for payments, except those made by cheque Sample Clauses

Refunds for payments, except those made by cheque a) We will refund the amount of a payment, except those made by cheque, and restore your account to the state it would have been in had the payment not taken place (i.e., refund any charges or interest you paid as a result of the payment and we will pay you any interest we would have paid you), if:
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Refunds for payments, except those made by cheque. We will refund the amount of a payment, except those made by cheque, and restore your account to the state it would have been in had the payment not taken place (i.e., refund any charges or interest you paid as a result of the payment and we will pay you any interest we would have paid you), if: you tell us that a payment out of your account was unauthorised. We may carry out an investigation to confirm that you did not authorise the payment, unless we find proof you did authorise it, you will not be liable for the payment; or you instructed us to make the payment to another bank and the payment was not made properly or never arrived. However, if: there was a mistake in any of the details contained in the payment instruction you gave us (see clauses c) and c) above) it may not be possible for us to recover your payment. In the event you do give us the wrong payment details and realise your mistake, you must promptly inform us and we will make reasonable efforts to recover the funds used to make the payment and we may charge you reasonable costs for doing so; or we can demonstrate that the payment was received by the other person's bank (in this case that bank is required by law to make the payment immediately to that person). In order to refund a payment in accordance with clause 9.a), you must inform us as soon as is reasonably possible. If you fail to promptly inform us that a payment was either unauthorised (clause 9.7i.) or was not properly made/never arrived (clause 9.7ii.) then it becomes more difficult for us to reasonably ascertain what happened. In situations where there is a delay in informing us and we cannot reasonably ascertain what happened we are less likely to refund your payment and restore your account. As a general rule, we will not refund a payment if you tell us that the payment was not made properly or was unauthorised more than 8 months after it was made. If you do not recognise a payment out of your account and think it may be unauthorised, we will give you more details if you ask us.

Related to Refunds for payments, except those made by cheque

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