Common use of REMEDY/SOLUTION Clause in Contracts

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ Equipment/Technology: please specify: ☐ Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: Part-time employees who are currently enrolled in the benefits plans shall be permitted to continue benefit coverage, excluding long-term disability benefits. For these grand-parented employees, the Employer will contribute 50% of the premiums. This right ceases when the employee changes their status or opts for percent-in-lieu of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays will be paid in accordance with the Employment Standards Act. For greater clarity, this applies to the following employees: Xxxxxx-Amina, Xxxxxx DATED at Newmarket Ontario this 20 day of October , 2017. Labour Relations Officer

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ ☐Equipment/Technology: please specify: ☐ ☐Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: PartB E T W E E N: A N D: The parties agree to enter into a self-time scheduling arrangement within a work group based on the following guidelines and conditions: 1. The employer will not be required to pay overtime rates for any hours worked by an employee in excess of the normal hours where such excess hours are made necessary only to accommodate the transition to or from the self-scheduling arrangement. No penalty or premium payments resulting from the transition to or from the self-scheduling arrangement will be paid. 2. Any and all conditions and terms of the collective agreement, appendices and letter of understanding between the employer and the union shall remain in full force and effect except as amended by this letter of understanding. 3. Introduction and Discontinuance of Self-Scheduling i) Self-Scheduling shall be introduced into any work group when: (A) seventy percent (70%) of the employees who are currently enrolled in the benefits plans work group so indicated by secret ballot; and (B) the employer agrees; such agreement shall not be permitted to continue benefit coverage, excluding longwithheld in an unreasonable or arbitrary manner. ii) Self-term disability benefits. For these grand-parented employees, Scheduling may be discontinued in any work group when: (A) seventy percent (70%) of the employees in the work group so indicate by secret ballot; or (B) the employer has operational or financial reasons and the Employer will contribute 50% notifies the Union and work group in writing at least three (3) months prior to the start of the premiums. This right ceases when the employee changes their status work schedule in Article 17.02 or opts for percent-in-lieu 17.04. iii) When written notice of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays will be paid discontinuation is given by either party in accordance with (ii) above, then, the Employment Standards Act. For greater clarity, this applies parties shall meet within two (2) weeks of the giving of notice to renew the following employees: Xxxxxx-Amina, Xxxxxx DATED at Newmarket Ontario this 20 day of October , 2017. Labour Relations Officerrequest for discontinuation.

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ ☐Equipment/Technology: please specify: ☐ ☐Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: Part-time employees who are currently enrolled in the benefits plans shall be permitted to continue benefit coverage, excluding long-term disability benefits. For these grand-parented employees, the Employer will contribute 50% of the premiums. This right ceases when the employee changes their status or opts for percent-in-lieu of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays will be paid in accordance with the Employment Standards Act. For greater clarity, this applies to the following employees: Xxxxxx-Amina, Xxxxxx DATED at Newmarket Ontario this 20 day of October , 2017. Labour Relations Officer:

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ ☐Equipment/Technology: please specify: ☐ ☐Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: Part-time employees who are currently enrolled in the benefits plans shall be permitted to continue benefit coverage, excluding long-term disability benefits. For these grand-parented employees, the Employer will contribute 50% of the premiums. This right ceases when the employee changes their status or opts for percent-in-lieu of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays will be paid in accordance with the Employment Standards Act. For greater clarity, this applies to the following employeesBETWEEN: Xxxxxx-Amina, Xxxxxx DATED at Newmarket Ontario this 20 day of October , 2017. Labour Relations OfficerAND: NORTH SIMCO(HEerMeUinSaftKeOrKreAfeCrrOedMtMoUaNs I"TYtheCEAmRpEloyAeCr"C) ESS CENTRE (OHeNrTeAinRaftIOerNreUfRerSreEdSt' oAaSsS"OthCeIAUTnIioOnN")

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ Equipment/Technology: please specify: ☐ Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: Part-time employees who The referenced Memorandum of Settlement (Dated January 28, 2014 ONA file number 201204447) and subsequent follow up correspondence between the parties contained provisions specific to the Nurse Practitioner classification that needs to be captured for historical reference. Those provisions are currently enrolled as outlined below. Where there is a conflict between the Collective Agreement and this Appendix the wording in the benefits plans Appendix supersedes the Collective Agreement language. Where not noted the Collective Agreement language applies: a) The Nurse Practitioner (NP) job classification will be included in the DNA Bargaining Unit effective January 1, 2015. All individuals who hold a NP position as of January 1, 2015 will be given full recognition of service and seniority. b) An increase to the current NP wage grid as determined during the current bargaining of the renewal of the Collective Agreement which expired March 31, 2014 will apply. It is agreed that the current NP wage grid includes a 0.7% increase effective April 1, 2014. Any increase achieved through bargaining greater than 0.7% will be applied. c) Conditions of employment as outlined in the Offer Letter of Employment will be honoured by the Employer for Xxxxxx Xxxxxx and Xxxxxxx Xxxxx. d) If the parties fail to reach an agreement regarding the current wage grid prior to January 1, 2015 a retroactive lump sum payment will be paid to NPs employed by CE CCAC for all hours worked after January 1, 2015. e) The normal hours of work are defined as seventy (70) hours over a two week pay period. Authorized hours worked over seventy (70) hours in the pay period will be paid at time and one-half (1.5) times the employee’s regular straight hourly rate. Overtime may be taken as pay or as time in lieu at the employee’s request. Any time off must be scheduled by mutual agreement. f) It is understood that overtime hours must be authorized by the employer. All overtime shall be permitted to continue benefit coverage, excluding longpaid in accordance with Article 17.02. g) Nurse Practitioner position will be scheduled on-term disability benefitscall when requited by the employer. For these grandCompensation for on-parented employees, the Employer will contribute 50% of the premiums. This right ceases when the employee changes their status or opts for percent-in-lieu of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays call will be paid in accordance with Article 17.04. h) Shift premiums shall be paid in accordance with Article 17 of the Employment Standards ActCollective Agreement. i) The parties acknowledge that the responsibility for professional development is shared between the Nurse Practitioner and the Employer. For greater clarityIn this regard, this applies the Employer will endeavour to provide flexible work schedules to accommodate the NP’s time off for educational requirements. Such requests require the approval of the employer. j) Full-time Nurse Practitioners shall receive up to two-thousand ($2000.00) per annum towards ongoing professional development, education and training. Part-time Nurse Practitioners shall receive up to one-thousand ($1000.00) per annum towards professional development, education and training. Funds do not carry over year to year. k) A full-time or regular part-time Nurse Practitioner shall be entitled to leave of absence with pay from her or his regularly scheduled working hours for the purpose of taking examinations required in recognized courses in which a Nurse Practitioner is enrolled to enhance their nursing qualifications and skills as related to the following employees: Xxxxxxemployee’s course of practice in their program. l) The Nurse Practitioner agrees to notify the immediate manager of the date of the examination as soon as possible after she or he has become aware of the date of the exam. m) Nurse Practitioners employed prior to January 1, 2015 shall have the option to remain in the Non-AminaUnion Benefit Plan. All Nurse Practitioners employed after January 1, Xxxxxx DATED at Newmarket Ontario this 20 day 2015 shall be enrolled in the ONA benefit plan. n) Upon layoff or termination Xxxxxxx Xxxxxxx will be paid the greater of October , 2017. Labour Relations Officerthree (3) months severance or severance as per Article 11 of the Collective Agreement.

REMEDY/SOLUTION. (A) At the time the workload issue occurred, did you discuss the issue within the team/ site/ program? Yes No Date (dd/mm/yyyy) Provide details: Was it resolved? Yes Proceed to Section 8 No Proceed to (B) Date (dd/mm/yyyy) (B) Did you discuss the issue with a manager (or designate) immediately or on your next working day? Yes No Date (dd/mm/yyyy) Provide details - (include names): Was isolated incident resolved? Yes Proceed to Section 8 No Date (dd/mm/yyyy) If an ongoing problem, was the entire issue resolved? Yes No Date (dd/mm/yyyy) Were measures implemented to prevent re-occurrence? Yes No Date (dd/mm/yyyy) Provide details: SECTION 5: INITIAL RECOMMENDATIONS Please check-off one or all of the areas below you believe should be addressed in order to prevent similar occurrences: Inservice Review CM Staffing Change Physical layout Review Support staffing Caseload Review for acuity/activity Review CM:Client ratio Orientation Review policies and procedures Part-time pool Perform Workload Audit Professional Standards Process Review ☐ ☐Equipment/Technology: please specify: ☐ ☐Other: please specify: SECTION 6: EMPLOYEE SIGNATURES I / We request these concerns be forwarded to the Employer-Union Committee. Signature: Phone No: Signature: Phone No: Signature: Phone No: Signature: Phone No: Date Submitted: (dd/mm/yyyy) Time: SECTION 7: MANAGEMENT COMMENTS Please provide any information /comments in response to this report, including any actions taken to remedy the situation, where applicable. Management Signature: Date: (dd/mm/yyyy) SECTION 8: RESOLUTION / OUTCOME Please provide details of resolution: Attach on Letter of Understanding (XXX) resolution: Date: (dd/mm/yyyy): Signatures: (a) two (2) times annual salary; reduces to one (1) times annual salary at age 65+ (b) terminates at age 70 or retirement (c) maximum benefit - $350,000 (d) additional optional life insurance available up to age 65 (a) to principle sum of life insurance (a) benefits amount: Part- 75% of monthly earnings - maximum - $8,000 (b) benefit commences: - after 30 weeks (c) benefit duration: - to age 65 (d) definition: - 24 month own occupation (e) benefits are taxable (f) no pre-time employees who are currently enrolled in the benefits plans shall be permitted existing condition limitation (a) prescription drugs and professional services: - 90% Pay Direct Drug Card on all covered drugs - no overall maximum - generic substitution required, unless otherwise indicated by physician - over-the-counter drugs excluded - maximum $7.50 dispensing fee per prescription (b) Hearing aids $500.00 every 36 months (c) private duty nursing maximum – $10,000‌ (d) orthopedic shoes - $250/annum (e) orthopedic inserts - $450/annum (f) Paramedical (per annum cap): - Physiotherapist $500‌ - Psychologist $200 - Speech Pathologist $200 - Massage Therapist $400‌ - Chiropractor $200 - Osteopath $200 - Chiropodist $200 (a) $500 every 24 months (b) includes eye exam (a) basic preventive: - 90/10 co-insurance - unlimited maximum - 9 month recall for adults, 6 month recall for children under 18 years (b) restorative/ prosthodontics: - includes crowns, bridgework, implants and repairs to continue benefit coverage, excluding long-term disability benefits. For these grand-parented employees, the Employer will contribute same - maximum $1500 per year per individual - 50% co-insurance Note: current O.D.A. schedule Minimum thirty (30) days out of the premiums. This right ceases when the employee changes their status or opts for percent-in-lieu of benefits. Employees who opt to continue to participate in the benefit plans will not receive percent-in-lieu of benefits. Statutory holidays will be paid in accordance with the Employment Standards Act. For greater clarity, this applies to the following employees: Xxxxxx-Amina, Xxxxxx DATED at Newmarket Ontario this 20 day of October , 2017. Labour Relations Officerprovince/Canada medical emergency travel insurance