Common use of Remedying Performance Issues Clause in Contracts

Remedying Performance Issues. It is important for the vendor to understand how the client perceives the progress of the project and the performance of staff regarding producing deliverables consistent with the goals of the project; and, to be proactive should changes need to be made. KLC maintains regular communications with our staff to determine how they evaluate the progress of their projects. Without being intrusive to the project team, we do email and call clients at times to determine their perception of issues affecting project delivery or issues with staff. Site visits are sometimes scheduled with clients to assess first- hand the effectiveness of our consultants and the quality of the services they provide. Because of our local presence, our staff is always available should our clients request a site visit for whatever the reason. We know the client has the best understanding of the project through their daily involvement with project activities. When our clients bring an issue or concern to our attention, we assist them to determine how we can best resolve the problem as quickly as possible. At times, we call on other staff involved with other projects with similar technical or business -related issues whose experience and expertise can be of value in presenting a solution. Where possible, we gather technical and business solutions from the extensive knowledge and experience of our staff. We often use this approach to put things back on track or to resolve a particular issue. Our strong local presence enables us to respond promptly, with KLC management always taking the lead to provide a quick resolution so that projects are not subject to delays and added cost. Rarely have we needed to replace a staff member. However, when performance problems cannot be corrected, we will immediately work within the client’s requested time-fame to remove and/or replace staff. We work closely with the State because we understand that a quick response is important when candidate replacement becomes necessary. Our staffing process has been well- defined in the sections above. Care is taken to locate a qualified replacement as quickly as possible to ensure the project stays on schedule and on budget. KLC staff will coordinate this effort closely with our client and remain in communication with our client while the replacement process is underway. Delays can be costly, therefore, the process of locating suitable replacements starts immediately upon notification from our clients. Many of the State of Florida RFQ’s, while they may vary in language, contain processes for replacement of staff. We follow these guidelines where applicable. In addition to following those processes, we make sure that security cards are returned, time sheets are completed, desks are cleaned out, and that all staff are cordial and professional as part of their transition from the project. In our employee manual, we document our professional code of ethics which we expect of our staff at all times even in difficult situations. KLC is also prepared to assist our clients with onsite conflict resolution. We understand that conflicts in the workplace are disruptive to the workflow. Response to these situations is immediate. Generally, conflicts are resolved in a timely manner without affecting the project’s time line or budget. KLC is a local company with two offices in Tallahassee facilitating conflict resolution with face-to-face involvement. Time and money are saved by eliminating the need to interrupt the project and eliminating the need to bring in replacement staff. KLC staff will comply with all security procedures of the State in the performance of our Contracts. Our “KLC Employee Manual” contains guidelines consistent with the State of Florida’s Information Security requirements as defined in many of their RFQs and contracts. Should our staff become aware of a security breach, they are to immediately report it to the State Management Team. Our staff will not divulge confidential State information to any agents, distributors, resellers, subcontractors, officers or employees in the course of performing their work according to, but not limited to, Rule Chapter 71A-1, Florida Administrative Code, security procedures, business operations information, or commercial proprietary information in the possession of the state. KLC staff understand that access to State Data is only to be made available to approved authorized staff that have a legitimate business need. Our staff understands they are to encrypt data transmissions containing confidential or confidential and exempt information. KLC staff understands that remote data access must be provided via a trusted method such as SSL, TLS, SSH, VPN, IPSec or a comparable protocol approved by the State. We understand confidential information should be encrypted using an approved encryption technology when transmitted outside of the State’s network or over a medium not entirely owned or managed by the State. Our employees, subcontractors, or agents performing work under State Contract will comply with all security and administrative requirements of the State. Our staff will not divulge to third parties any confidential information obtained in the course of performing Contract work, including, but not limited to, security procedures, business operations information, or commercial proprietary information in the possession of the state.

Remedying Performance Issues. It is important for the vendor Describe Respondent’s ability to understand how the client perceives the progress remedy staff performance issues. As part of our onboarding process, our contract manager will educate our candidates about State agency specific rules of conduct, security procedures, and any other applicable State rules, regulations, policies, or procedures. We also make sure our employees are aware of the project IT acceptable use policies. The goal here is to get them off to a good start and position them to succeed. We understand that State agencies will review the performance of our employees’ work each quarter using the contractor performance survey shared in the RFP. Our goal will be to achieve a rating of three (excellent) for each staff regarding producing deliverables consistent augmentation effort. To this end, our contract manager will schedule monthly meetings with the goals State’s point of the project; andcontact to discuss work efforts and any concerns. Our focus in these meetings, and throughout this contract, will be to be prevent performance issues. To promote good performance, NTT DATA maintains a robust, proactive should changes need to be madeemployee maintenance and performance program that includes training, employee development, and regular performance reviews. KLC maintains regular communications with our staff to determine how they evaluate the progress of their projects. Without being intrusive to the project teamGiven this program (described in more detail in Section A.2, Employee Assessment and Screening Process), we do email and call clients at times to determine their perception of issues affecting project delivery or issues with staff. Site visits are sometimes scheduled with clients to assess first- hand rarely encounter the effectiveness of our consultants and the quality of the services they provide. Because of our local presence, our need for staff is always available should our clients request a site visit for whatever the reason. We know the client has the best understanding of the project through their daily involvement with project activities. When our clients bring an issue or concern to our attention, we assist them to determine how we can best resolve the problem as quickly as possible. At times, we call on other staff involved with other projects with similar technical or business -related issues whose experience and expertise can be of value in presenting a solution. Where possible, we gather technical and business solutions from the extensive knowledge and experience of our staff. We often use this approach to put things back on track or to resolve a particular issue. Our strong local presence enables us to respond promptly, with KLC management always taking the lead to provide a quick resolution so that projects are not subject to delays and added cost. Rarely have we needed to replace a staff memberremediation measures. However, when if one of the employees we assign does not meet agency performance problems cannot expectations or if security issues arise, we have established processes to resolve such concerns. If a State agency determines there is a performance problem, the agency should immediately notify our contract manager. We will work with the agency to determine if there is opportunity to address and correct the employee issue. If we mutually agree the issue can be corrected, we will immediately work within follow our standard process for performance improvement. In this process, when we first learn of a significant issue with one of our employees we will: ⚫ Clearly identify the client’s requested time-fame issue, the impact, and define how we expect the employee to remove and/or replace staff. We work closely correct his or her behavior or actions—delivered in the form of a verbal warning ⚫ Routinely follow up to update and monitor progress ⚫ Document results and progress and share this information with the State because we understand that a quick response is important when candidate replacement becomes necessary. Our staffing process has been well- defined in agency If the sections above. Care is taken to locate a qualified replacement as quickly as possible to ensure the project stays on schedule issue persists and on budget. KLC staff will coordinate this effort closely with our client and remain in communication with our client while the replacement process is underway. Delays can be costly, therefore, the process of locating suitable replacements starts immediately upon notification from our clients. Many of the State agency is supportive of Florida RFQ’sadditional performance improvement measures, while they may vary NTT DATA will: ⚫ Inform the employee via a second written warning that clearly states the issue we have identified, and the steps required to correct the behavior ⚫ Develop with the employee a performance improvement plan to define the goals and expectations for improving behavior ⚫ Clearly communicate to the employee that any subsequent issues cited by the agency will result in language, contain processes for replacement of staff. We termination ⚫ Routinely follow-up to update and monitor progress ⚫ Document results and progress and share this information with the agency If the agency does not wish to follow these guidelines where applicable. In addition to following those processesNTT DATA’s standard performance improvement measures or the NTT DATA employee is not making acceptable progress in improving his or her performance or behavior, we make sure that security cards are returned, time sheets are completed, desks are cleaned out, and that all staff are cordial and professional as part of their transition from the project. In will initiate our employee manual, we document our professional code of ethics which we expect of our staff at all times even in difficult situationstermination procedures. KLC is also prepared to assist our clients with onsite conflict resolution. We understand that conflicts in the workplace are disruptive to the workflow. Response to these situations is immediate. Generally, conflicts are resolved in a timely manner without affecting the project’s time line or budget. KLC is a local company with two offices in Tallahassee facilitating conflict resolution with face-to-face involvement. Time and money are saved by eliminating the need to interrupt the project and eliminating the need to bring in replacement staff. KLC staff NTT DATA will comply with all security procedures of the State in the performance of our Contracts. Our “KLC Employee Manual” contains guidelines consistent first work with the State of Florida’s Information Security requirements as defined agency to determine a transition plan resulting in many of their RFQs and contracts. Should our staff become aware of a security breach, they are to immediately report it to the State Management Team. Our staff will not divulge confidential State information to any agents, distributors, resellers, subcontractors, officers or employees in the course of performing their work according to, but not limited to, Rule Chapter 71A-1, Florida Administrative Code, security procedures, business operations information, or commercial proprietary information in the possession coordinated removal of the stateemployee from the assignment. KLC staff understand that access If we are directed to State Data is only provide a replacement resource, then we will consider both internal and external candidates, using the processes described in Section A.1, Approach to be made available to approved authorized staff that have a legitimate business need. Our staff understands they are to encrypt data transmissions containing confidential or confidential and exempt information. KLC staff understands that remote data access must be provided via a trusted method such as SSL, TLS, SSH, VPN, IPSec or a comparable protocol approved by the State. We understand confidential information should be encrypted using an approved encryption technology when transmitted outside of the State’s network or over a medium not entirely owned or managed by the State. Our employees, subcontractors, or agents performing work under State Contract will comply with all security and administrative requirements of the State. Our staff will not divulge to third parties any confidential information obtained in the course of performing Contract work, including, but not limited to, security procedures, business operations information, or commercial proprietary information in the possession of the stateStaffing.

Remedying Performance Issues. It is important for DevCare Solutions conducts performance evaluation of the vendor to understand how proposed candidate throughout the client perceives the progress term of the project and the performance of staff regarding producing deliverables consistent with the goals of the project; and, to be proactive should changes need to be made. KLC maintains regular communications with our staff to determine how they evaluate the progress of their projects. Without being intrusive to the project team, we do email and call clients at times to determine their perception of issues affecting project delivery or issues with staff. Site visits are sometimes scheduled with clients to assess first- hand the effectiveness of our consultants and ensure that the quality of service is not compromised. Sequentially after evaluations, the services they provideservice delivery team and its individuals are reviewed once in a period of 15 days and feedback is shared with the concerned team and its members. Because of our local presence, our staff is always available should our clients request a site visit for whatever the reason. We know the client has the best understanding of the project through their daily involvement with project activities. When our clients bring an issue or concern to our attention, we assist them to determine how we can best resolve the problem as quickly as possible. At To ensure optimal quality stays uncompromised at all times, we call encourage the concept of service calls. We regards service calls as not just those wherein feedback and improvement areas discussed, but also regard as a way of connecting with experts / associated personnel of the client side. Certainly discussions on improvement areas and other staff involved with other projects with similar technical or business -related issues whose experience concerns will help us to strategize deliverables specific to your needs and expertise can eventually help set benchmarks and prove successful in a short span, creating a win-win scenario. What could follow based on these service calls may be as follows:  Introduction of value in presenting a solution. Where possiblenew initiatives custom-made to fir the demands of your staffing requisitions  Solutions catering to practical difficulties and real-time scenarios  Communication barriers and escalation procedures to reduce turn-around time Further, we gather technical are set to learn and business solutions from implement for the extensive knowledge better and experience hence improvements on process disciplines are continuous, hoping to always close in on methodologies that deems fit to attain immense satisfaction and exceptional results. If such a situation arises where a proposed candidates performance is not up to the expectations of our staff. We often use this approach to put things back on track or to resolve a particular issue. Our strong local presence enables us to respond promptlythe client, with KLC management always taking DevCare Solutions will whole heartedly support the lead to Department and provide a quick resolution so replacement for that projects candidate. The replacement Procedures are not subject to delays as follows:  A replacement request may be suggested by the client and added cost. Rarely have we needed to replace a staff member. However, when performance problems cannot suitable candidate matching the project requirements will be corrected, we will immediately work guaranteed as a backfill within a period of 72 hours  A replacement request if proposed by the client’s requested time-fame to remove and/or replace staff. We work closely client is within 15 days of the candidate being placed with the State because we understand that a quick response is important when project, no invoice will be generated to the client for the work performed by the candidate.  Training, if required may be provided to the candidate replacement becomes necessary. Our staffing process has been well- defined in as an alternative to make up for the sections above. Care is taken to locate a qualified replacement as quickly as possible to ensure the project stays on schedule and on budget. KLC staff will coordinate this effort closely with our client and remain in communication with our client while the replacement process is underway. Delays can be costly, therefore, the process of locating suitable replacements starts immediately upon notification from our clients. Many non- performance of the State of Florida RFQ’s, while they may vary in language, contain processes for replacement of staff. We follow these guidelines where applicable. In addition to following those processes, we make sure that security cards are returned, time sheets are completed, desks are cleaned out, and that all staff are cordial and professional as part of their transition from the project. In our employee manual, we document our professional code of ethics which we expect of our staff at all times even in difficult situations. KLC is also prepared to assist our clients with onsite conflict resolution. We understand that conflicts in the workplace are disruptive to the workflow. Response to these situations is immediate. Generally, conflicts are resolved in a timely manner without affecting the project’s time line or budget. KLC is a local company with two offices in Tallahassee facilitating conflict resolution with face-to-face involvement. Time and money are saved by eliminating the need to interrupt the project and eliminating the need to bring in replacement staff. KLC staff will comply with all security procedures of the State in the performance of our Contracts. Our “KLC Employee Manual” contains guidelines consistent with the State of Florida’s Information Security requirements as defined in many of their RFQs and contracts. Should our staff become aware of a security breach, they are to immediately report it to the State Management Team. Our staff will not divulge confidential State information to any agents, distributors, resellers, subcontractors, officers or employees in the course of performing their work according to, but not limited to, Rule Chapter 71A-1, Florida Administrative Code, security procedures, business operations information, or commercial proprietary information in the possession of the state. KLC staff understand that access to State Data is only to be made available to approved authorized staff that have a legitimate business need. Our staff understands they are to encrypt data transmissions containing confidential or confidential and exempt information. KLC staff understands that remote data access must be provided via a trusted method such as SSL, TLS, SSH, VPN, IPSec or a comparable protocol approved by the State. We understand confidential information should be encrypted using an approved encryption technology when transmitted outside of the State’s network or over a medium not entirely owned or managed by the State. Our employees, subcontractors, or agents performing work under State Contract will comply with all security and administrative requirements of the State. Our staff will not divulge to third parties any confidential information obtained in the course of performing Contract work, including, but not limited to, security procedures, business operations information, or commercial proprietary information in the possession of the stateproposed candidate.

Remedying Performance Issues. It Upon notification that the consultant’s performance is important for not in line with expectations, a GIS, Inc. Account Manager shall intervene. GIS, Inc. Executives shall also be briefed on the vendor to understand how reported performance problem. GIS, Inc. takes the client perceives the progress of the project Company’s reputation and the performance of staff regarding producing deliverables consistent its consultants very seriously and takes decisive action to remedy any performance issue. The notification of the issue with the goals of the project; and, to be proactive should changes need to be made. KLC maintains regular communications with our staff to determine how they evaluate the progress of their projects. Without being intrusive to the project team, we do email and call clients at times to determine their perception of issues affecting project delivery or issues with staff. Site visits are sometimes scheduled with clients to assess first- hand the effectiveness of our consultants and the quality of the services they provide. Because of our local presence, our staff is always available should our clients request a site visit for whatever the reason. We know the client has the best understanding of the project through their daily involvement with project activities. When our clients bring an issue or concern to our attention, we assist them to determine how we can best resolve the problem as quickly as possible. At times, we call on other staff involved with other projects with similar technical or business -related issues whose experience and expertise can be of value in presenting a solution. Where possible, we gather technical and business solutions consultant’s performance may emanate from the extensive knowledge and experience of our staff. We often use this approach to put things back on track consultant’s supervisor or to resolve a particular issue. Our strong local presence enables us to respond promptly, with KLC management always taking the lead to provide a quick resolution so that projects are not subject to delays and added cost. Rarely have we needed to replace a from any supervisory or administrative staff member. However, when performance problems cannot be corrected, we will immediately work within the client’s requested time-fame agency. The GIS, Inc. Account Manager shall record the complaint and shall contact the consultant to remove and/or replace staff. We work closely schedule a time to discuss the complaint with the State because we understand that a quick response is important when candidate replacement becomes necessary. Our staffing process has been well- defined in the sections above. Care is taken to locate a qualified replacement as quickly as possible to ensure the project stays on schedule and on budget. KLC staff will coordinate this effort closely with our client and remain in communication with our client while the replacement process is underway. Delays can be costlyconsultant, therefore, the process of locating suitable replacements starts immediately upon notification from our clients. Many of the State of Florida RFQ’s, while they may vary in language, contain processes for replacement of staff. We follow these guidelines where applicable. In addition to following those processes, we make sure that security cards are returned, time sheets are completed, desks are cleaned out, and that all staff are cordial and professional as part of their transition from the project. In our employee manual, we document our professional code of ethics which we expect of our staff at all times even in difficult situations. KLC is also prepared to assist our clients with onsite conflict resolution. We understand that conflicts in the workplace are disruptive to the workflow. Response to these situations is immediate. Generally, conflicts are resolved in a timely manner without affecting the project’s time line or budget. KLC is a local company with two offices in Tallahassee facilitating conflict resolution with face-to-face involvementface. Time Upon speaking with both parties, the GIS, Inc. Account Manager shall meet with the consultant’s supervisor to develop a corrective action plan. The plan shall also set forth a schedule wherein the GIS, Inc. Account Manager shall contact the consultant’s supervisor and money are saved continue to assess the consultant’s performance at requested intervals. The GIS, Inc. Account Manager xxx also be joined by eliminating Company Executives in contacting or following up with the need consultant’s supervisor. Upon notification of a second performance issue, similar in nature to interrupt the project first complaint, the GIS, Inc. Account Manager shall immediately inform GIS, Inc. Executives and eliminating engage Recruiting Specialists to begin seeking a new, suitable prospective consultant to replace the need current consultant whose performance is unsatisfactory. This also applies to bring any instance at any time during the contract when the consultant’s supervisor advises GIS, Inc. that the consultant has not performed the required duties in a satisfactory manner and desires a replacement. GIS, Inc. executive and account staff strive to remedy the performance issue and/or replacement staff. KLC staff will comply with all security procedures of the State consultants in the performance of our Contractsshortest possible timeframe. Our “KLC Employee Manual” contains guidelines consistent The GIS, Inc. Account Manager shall remain in close contact with the State consultant’s supervisor throughout the process of Florida’s Information Security requirements as defined in many of their RFQs recruiting and contracts. Should our staff become aware of replacing the current consultant with a security breachnew, they are to immediately report it to the State Management Team. Our staff will not divulge confidential State information to any agents, distributors, resellers, subcontractors, officers or employees in the course of performing their work according to, but not limited to, Rule Chapter 71A-1, Florida Administrative Code, security procedures, business operations information, or commercial proprietary information in the possession of the state. KLC staff understand that access to State Data is only to be made available to approved authorized staff that have a legitimate business need. Our staff understands they are to encrypt data transmissions containing confidential or confidential and exempt information. KLC staff understands that remote data access must be provided via a trusted method such as SSL, TLS, SSH, VPN, IPSec or a comparable protocol approved by the State. We understand confidential information should be encrypted using an approved encryption technology when transmitted outside of the State’s network or over a medium not entirely owned or managed by the State. Our employees, subcontractors, or agents performing work under State Contract will comply with all security and administrative requirements of the State. Our staff will not divulge to third parties any confidential information obtained in the course of performing Contract work, including, but not limited to, security procedures, business operations information, or commercial proprietary information in the possession of the statewell-qualified consultant.