Common use of Remote Support Capability Clause in Contracts

Remote Support Capability. As part of Support Services, Supplier makes various remote support capabilities available for certain Products in accordance with its then-current policies and procedures. Supplier’s warranty and Support Services fees are based on the availability and use of the remote support capabilities. OEM or End-User has the option to have Supplier activate or disable remote support capabilities, but OEM shall notify Supplier of this election without undue delay. If the remote support features are disabled by anyone other than Supplier, then, with regard to all Products affected by such disablement (i) Supplier may assess OEM a surcharge in accordance with Supplier’s then-current standard rates; and (ii) agreed response times or other agreed service levels (if any) shall no longer apply.

Remote Support Capability. As part of Support Services, Supplier makes various remote support capabilities available for certain Products in accordance with its then-current policies and procedures. Supplier’s warranty and Support Services fees are based on the availability and use of the remote support capabilities. OEM or End-User has the option Customer may elect not to have Supplier activate or to disable remote support capabilities, but OEM shall Customer must notify Supplier of this election without undue delay. If Customer chooses to disable or to not activate the remote support features are disabled by anyone other than Suppliercapabilities, then, with regard to all Products affected by such disablement this choice: (i) Supplier may assess OEM Customer a surcharge in accordance with Supplier’s then-current standard rates; and (ii) agreed response times or other agreed service levels (if any) shall will no longer apply.