Common use of Remote Support Capability Clause in Contracts

Remote Support Capability. As part of Support Services, Dell makes various remote support capabilities available for certain Products in accordance with its then-current policies and procedures. Dell’s warranty and Support Services fees are based on the availability and use of the remote support capabilities. You may elect not to activate or to disable remote support capabilities, but you must notify Dell of this election without undue delay. If you choose to disable or to not activate the remote support capabilities, then, with regard to all Products affected by this choice: (i) Dell may assess you a surcharge in accordance with Dell’s then-current standard rates; and (ii) agreed response times or other agreed service levels (if any) will no longer apply.

Remote Support Capability. As part of Support Services, Dell makes various remote support capabilities available for certain Products products in accordance with its then-current policies and procedures. Dell’s warranty and Support Services fees are based on the availability and use of the remote support capabilities. You End user may elect not to activate or to disable remote support capabilities, but you must notify Dell (directly or through you) of this election without undue delay. If you choose End-User chooses to disable or to not activate the remote support capabilities, then, with regard to all Products products affected by this choice: (i) Dell may assess you a surcharge in accordance with Dell’s then-current standard rates; and (ii) agreed response times or other agreed service levels (if any) will no longer apply.