Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 days of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping with overnight delivery, Corvis to charge no more than $600 per module per location.
Appears in 2 contracts
Samples: Procurement Agreement (Corvis Corp), Procurement Agreement (Corvis Corp)
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 10 days of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300the replacement component, associated testing and all shipping and shipping related costs. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping with overnight delivery, Corvis to charge no more than $600 per module per location.
Appears in 2 contracts
Samples: Procurement Agreement (Corvis Corp), Procurement Agreement (Corvis Corp)
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 days [*] of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300the replacement component, associated testing and all shipping and shipping related costs. Confidential materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day[*]. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day [*] for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day[*]. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping Confidential materials omitted and filed separately with overnight delivery, Corvis to charge no more than $600 per module per locationthe Securities and Exchange Commission. Asterisks denote omissions.
Appears in 1 contract
Samples: Procurement Agreement (Corvis Corp)
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to Confidential materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 days [*] of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300[*]. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day[*]. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day [*] for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day[*]. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping with overnight delivery, Corvis to charge no more than $600 [*] per module per location.
Appears in 1 contract
Samples: Procurement Agreement (Corvis Corp)