REPAIR; MAINTENANCE. The Contractor’s service response process shall ensure that all maintenance and repairs requested by a JBE are responded to via telephone within two (2) business hours of receiving the request to determine the urgency of the issue and resolution and determine the need for technical onsite visits, if any. Based on that communication, the Contractor shall be able to schedule technical onsite visits within three (3) business days or less, unless otherwise agreed to by the JBE.
Appears in 5 contracts
Samples: Master Agreement Agreement, Master Agreement Agreement, Master Agreement Agreement
