Common use of REPAIRS AND IMPROVEMENTS Clause in Contracts

REPAIRS AND IMPROVEMENTS. Looking after your home is a joint responsibility between us and you. We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the property without our written permission. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Looking after Insecure Tenancy Agreement: Xxxxxxx Borough Council 4.1 You shall use your home is in a joint responsibility between us and youtenant-like manner. We are responsible for most repairs, maintenance and servicing needed to the property, but This means that you are responsible for any wilful and/or negligent damage and repair, and are therefore responsible for repairing or paying the cost of any such repair. You must also take all reasonable measures to ensure that your family and other persons do not cause wilful or negligent damage to your home and communal areas, and that your home is adequately secured against trespassers. It also means that you must keep the property in good condition by doing the following:- 4.2 You must report to the Council any defects or damage to your home. You must comply with the current regulations of statutory bodies, e.g. British Gas, electricity companies, Water Board. 4.3 You are responsible for arranging an annual service of your own gas fired appliances and accompanying flues where the Council has not accepted responsibility for them. You should provide proof of such a number service upon the request of minor repairs the Council. (Refer to paragraph 4.13) 4.4 You must at all times keep any garden cultivated and free from rubbish, pests and weeds and any accumulation of automotive parts of scrap materials. You must also maintain any trees so as not to endanger the safety of people in the vicinity. You will be charged for the cost of any necessary clearance or maintenance work undertaken by the Council. 4.5 You are responsible for keeping any smoke detector in proper working order by testing it and replacing the battery (or smoke detector) as recommended by the manufacturer. 4.6 You are responsible for decorating the inside of your homehome in order to keep it in a clean and well-decorated condition. Full details of our responsibilities for You must not apply textured coatings to the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior internal walls of the property. 24.7 You are responsible for the cost of all repairs required as a result of your failure to use the premises in a tenant-like manner. 4.8 Minor alterations may be carried out with the prior written consent of the Council. We will decorate You shall not carry out any improvements to the outside property such as altering the internal design of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourselferecting a garage or any other building. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations4.9 You shall not, without the written consent of the Council: 44.10 The Council may reinstate and/or rectify work where unauthorised alterations or extensions have been carried out. You must report promptly The cost of such work will be charged to us any defects you. The Council’s Responsibilities 4.11 The Council will undertake the repair and maintenance of the external elements of your home listed below: 4.12 The Council will undertake the repair and maintenance of the internal elements of your home listed below: The Council has the right to amend this list from time to time. 4.13 The Council will normally accept responsibility for space heating, water and gas appliances which it installed or which were in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglectwhen it was let. 54.14 The Council will inspect gas services pipes and gas fired equipment for which the Council is responsible, every 12 months, to ensure your safety. 4.15 The Council will consult those tenants likely to be substantially affected by any proposed major repairs and/or improvement schemes. 4.16 The Council is not required to rebuild or reinstate the premises in the case of serious structural damage. 4.17 The Council is not responsible for any of your personal possessions. 4.18 The Council is not liable for any personal loss which arises from your failure to notify it of a defect, damage or disrepair. 4.19 The Council will carry out all “qualifying repairs” as defined by the Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts Some examples of the property which we prescribed time periods are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable set out below: Repair prescribed time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergencydays); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the property without our written permission. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Looking after Tenant’s Responsibilities 5.1 You must report any repairs that are not your responsibility. You must also report any faults or damage you cause or discover immediately and allow us access to carry out repairs. 5.2 You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home is to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a joint responsibility between periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and youyou will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. We These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for the decorating the inside of your home. 5.9 You must not alter in any way the installations for Water, Gas or Electricity without express permission. Full details of our responsibilities for the Any work we do agree to, will carry out can be found in the Tenant Handbook. Our obligations:require you to provide compliance certification 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.10 You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. 005.11 You are responsible for the keys given to you at the time of letting. Xxx If you lose your communal door keys or fobs we may have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. All of the Council’s employees and anyone sent by the Council to work in your home will carry out formal identification or a letter confirming their identity and purpose. Always confirm the person’s identity before letting them into your home. If in doubt please contact us. Tenants Rights 5.13 You have the right to get repairs completed which you are not responsible for. 5.14 You have the right to make improvements to your property only home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written application complete with our written permission firstany relevant drawings. This benefits both you and the Council as we can advise on the relevant statutory permissions. You must also obtain have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.15 We will repair the structure, exterior and comply with interior fixtures and fittings of your property and keep in proper working order the:  installations for supplying water, gas, electricity from the meter point  wash hand basins, toilets, baths and showers installed by NNC  internal walls, ceilings and floor surfaces  kitchen units, sinks and baths  internal doors  window frames, glazing and openers  installations for supplying heat and hot water to your property  installations for supplying electricity to your property  disabled adaptations we have made to the property  the common parts; stairs, stores, sheds, lighting, and lifts. NNC will not maintain or repair:  Any item which a previous tenant left and for which you have agreed to take responsibility for  Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC  Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition, NNC will not provide or replace any required Building Regulations and Planning Permissionboundary fencing other than what was provided when the property was let to you. Where the improvements affect the gas  Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs

REPAIRS AND IMPROVEMENTS. Looking after your home is a joint responsibility between us Council’s responsibilities 3.1 We must keep the structure and you. We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside exterior of your home. Full details of our responsibilities for the work we will carry out can be found property (including drains, gutters and external pipes) in the Tenant Handbook. Our obligations: 1repair. We must keep in good repair and proper working order: ● installations for supplying water, gas, electricity and sanitation. This includes basins, sinks, toilets, baths. It does not include other fixtures and fittings or your own appliances that use the structure water, gas or electricity supplies; and exterior of ● installations for supplying heat and hot water; and ● the propertycommon parts - stairs, lighting, and lifts. 23.2 We must weatherproof the outside of your home. We will decorate This may include painting the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourselfat regular intervals if required. 33.3 We must do repairs in a reasonable time. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If When you report a repair we will tell you when the work will be done by (this depends on how urgent it is). 3.4 We must clear up after a repair. We will leave the decoration as close as possible to how it was before the work was done, or give you an allowance. For more information, please look at the ‘Repairs, maintenance and then fail improvements’ booklet or contact the Council’s housing repair section. 3.5 We must give you or send you written confirmation of your request for a repair (unless it will be done within a short period of time). Keep this confirmation in case you want to keep make an enquiry later. 3.6 There are special circumstances when the appointment without giving at least 24 hours notice Council has the legal right to take possession of your home because work needs to be done on it. They are: ● If your property needs to be empty for major building repair or for complete redevelopment or because it has to be demolished. You will be offered a suitable alternative home. You may get compensation or help with moving costs (or both) depending on your circumstances. Your move could be permanent or temporary. ● If you agree to a temporary move we may recharge have the right to take possession of your temporary home when the work on your original property is finished. 3.7 You must report any faults or damage immediately to the housing repair section. 3.8 You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes damage deliberately (smashed windows or broken doors for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6example). You must keep in good also pay for repair all parts or replacement if damage is caused by your own neglect. The costs may be charged on top of your rent. 3.9 You are responsible for small repairs like unblocking sinks. A full list of the property which repairs you are responsible for is listed in the ‘Repairs, maintenance and improvements’ booklet. Housing may do some of these jobs for you if you are elderly or disabled. 3.10 You must allow Council workers or people sent by the Council into your home to inspect and carry out repairs and improvements. In emergencies we will need to get in immediately to prevent risk to you or your neighbours. If you do not let us in we could take legal action to enter your home and you may have to pay our costs. All of the Council’s employees and anyone sent by the Council to work in your home carries formal identification. Always confirm the person’s identity before letting them into your home. If unsure, please call us to check on 00000 000000. 3.11 You must allow Council workers or people sent by the Council into your home to inspect and carry out annual gas servicing of appliances. If you do not let us in we could take legal action to enter your home and you may have to pay our costs. Remember that all of the Council’s employees and anyone sent by the Council to work in your home carries formal identification. Always confirm the person’s identity before letting them into your home. 3.12 You are responsible for decorating inside your home. We might be able to help if you are elderly or disabled. 3.13 You are responsible for repairing and maintaining your own equipment such as cookers or washing machines and any improvement you have put in yourself (unless you have an agreement for us to repair and maintain it). 3.14 You must not obliged remove walls or take out any other part of your home without the Council’s agreement in writing. 3.15 If you make an improvement or alteration to repair, and not allow your home without our written agreement we may tell you to return the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which how it must be completedwas before. If you don'tn’t, we may the Council will do the work and make you pay for it. 83.16 You have the right to get repairs done on time. In some cases you have a legal ‘Right to Repair’ - you may be able to get compensation if certain repairs are not done on time. Contact the Council’s housing repair section for more information. 3.17 You have the right to make improvements to your home. These could range from relatively minor alterations/additions to the construction of extensions, conservatories, garages and the like. Before you commence any work you must get the Council’s agreement in writing, having made a written application complete with any relevant drawings. This is because the Council can only give permission for work which has been clearly described. This benefits both you and the Council as we can advise on the relevant statutory permissions which may be required. Furthermore we may also advise on the presence or otherwise of asbestos, which may affect your plans and could prevent accidental contact with potentially harmful asbestos fibres (many homes throughout the country were built using asbestos containing products). You must let us or our representatives, agents or have a legal duty to make any workers/contractors access hired by you aware of the property presence of asbestos in the areas to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (be worked on. We will not refuse permission for alterations unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the propertygood reason. If you or they cause any damage, make an improvement you must put can ask us to repair and maintain it right to our satisfactionfor you. If you don't, do get this agreement we may do increase your rent to cover the work extra costs of repair and make you pay maintenance. Contact the Council’s housing repair section for itmore information. 003.18 You may have the Right to Buy your home. Xxx must not knock down, alter or remove any part of Further details are contained in the property without our written permission‘Tenants’ Information: The Right to Buy’ booklet. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Looking after Tenant’s Responsibilities 5.1 You must report any repairs that are not your responsibility. You must also report any faults or damage you cause or discover immediately and allow us access to carry out repairs. 5.2 You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home is to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a joint responsibility between periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and youyou will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. We These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for the decorating the inside of your home. 5.9 You must not alter in any way the installations for Water, Gas or Electricity without express permission. Full details of our responsibilities for the Any work we do agree to, will carry out can be found in the Tenant Handbook. Our obligations:require you to provide compliance certification 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.10 You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. 005.11 You are responsible for the keys given to you at the time of letting. Xxx If you lose your communal door keys or fobs we may carry out improvements have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property only with our written permission firstand it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy AgreementTenants Rights

REPAIRS AND IMPROVEMENTS. Looking after 2.38 You must report any disrepair or damage immediately to your home is Neighbourhood Housing Office. Make sure you get or are sent a joint responsibility between us and you. We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible written confirmation saying that we have got your request for a number of minor repairs repair and for that you keep the decorating confirmation in case you want to make an enquiry later. 2.39 If the inside of your home. Full details of our problem you report comes under the Council’s responsibilities for the work we will carry out the repairs. If it does not we will give you the opportunity to do the repair within a reasonable time. If you do not carry out the repair we can be found carry it out and charge you for the cost of doing it. 2.40 You are responsible for small repairs like the filling of minor cracks in internal plasterwork including preparatory work for redecoration; lock changes when keys are lost; replacing lost or broken keys; replacing fuses and electric plugs; replacing plugs and chains to sanitary ware; and replacing clothes lines. 2.41 You must allow Council workers or people sent by the Tenant HandbookCouncil into the property to inspect or carry out repairs. Our obligations: 1. We must keep in good repair See Section 2.7 for details of when the structure and exterior of Council is entitled to access to the property. 22.42 You must not make improvements, additions or structural alterations to the property without getting the Council’s written permission first. See section 3.3 for details of a tenant’s right to make improvements. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, not refuse permission unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4there is a good reason. You must report promptly not make any installations which may be unsafe or dangerous to us any defects in anyone. This might include deep ponds or earth removal. If you make an improvement, additions or structural alteration to the property which areour responsibility without getting our written permission first we can tell you to repair and not allow return the property to fall into disrepair through neglect. 5how it was before or to do works to a satisfactory standard or to do works to make the property safe. If you report a repair and then fail to keep do not, the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we Council will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make charge you pay for it. 82.43 The Council does not insure the contents of the property. You must let us are advised to arrange adequate xxxxxxxxxxx’x comprehensive insurance cover to protect your possessions. The Council operates a low cost insurance scheme for which you can pay an extra charge with your rent. If you wish to join this scheme please ask at your Neighbourhood Housing Office. 2.44 The Council will not be responsible for any damage to your property including decorations or our representatives, agents or contractors access loss from the property which happens through fire, flood, theft, burst pipes or similar events, unless it can be shown that this is caused by the Council’s negligence, breach of contract or breach of statutory duty. (Note this does not affect the Council’s duties to carry repair set out necessary repair inspections, repairs, improvements, planned programmes, gas servicing in Clause 4.3 and safety checks, and to complete tenancy audits and inspections , as long as: • you may have a claim if these duties are not kept to). 2F LEAVING THE PROPERTY AND ENDING YOUR TENANCY 2.45 You have had must tell your Neighbourhood Housing Office in writing at least 24 hours notice four weeks before you want to leave the property. This four-week “notice” time must end on a Monday and you must return your keys to the Neighbourhood Housing Office before 12 o’clock midday on that final Monday. You may hand your keys in writing (unless there is an emergency); and • They show before the “notice” expires but you their proof of identity. If there is an emergency (such as, where somebody may be in dangercharged rent for the whole period. 2.46 You agree that the Neighbourhood Housing Office may accept the keys from some other person where it reasonably appears that the other person is returning the keys on your behalf. 2.47 If you leave the property after giving notice and fail to return the keys the Council will change the locks and recharge the cost to you. 2.48 You will be responsible for paying the rent or a sum equivalent to rent until whichever of the following dates is the latest: the date upon which any notice to terminate expires, there is a risk of damage to or the date upon which you leave the property, or (in the adjoining property) we will not event of you failing to give you any written notice or to return the keys) the date upon which the Council takes possession. 2.49 You must leave the property, the fixtures and fittings and any furnishings we have provided in reasonable condition when you go. Do not leave any of your belongings or any rubbish behind – the Council will dispose of them in accordance with the Torts (Interference with Goods) Xxx 0000 and you will be charged for the reasonable cost of disposal. 2.50 You must let us enter pay your home immediately. We reserve the right to force entry rent in to the property without giving full before you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the propertyleave. If you or they cause any damage, cannot clear your rent in full you must put it right ensure that you leave a forwarding address and make an arrangement to our satisfaction. pay the balance. 2.51 You must not leave anybody else living in the property when you move out. 2.52 You must not attempt to pass on your tenancy (called “assignment”) to anyone else. 2.53 If you don't, we are evicted; or abandon the property; or still owe rent or other charges or money for any other payment due under this Agreement when you move out this may do affect how quickly you will be given another Council property in the work and make you pay for itfuture. 002.54 If you take up another Council tenancy and you still owe money from a previous tenancy you agree that those arrears can be transferred from your previous tenancy onto your current consolidated rent account and you will be expected to clear those arrears in addition to payments of current rent. Xxx must not knock down, alter This applies whether you move directly from one tenancy to another (transfer) or remove whether you left the first property some time ago. 2.55 If you are joint tenants any part one of you can end the tenancy by giving the Council four weeks’ notice. That notice will end the tenancy of both/all joint tenants. The Council will then use its lettings policy to decide if the other joint tenant(s) can stay in the property without our written permissionwith a new tenancy agreement. There is no automatic right for the other joint tenants to stay in the property. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Looking after Tenant’s Responsibilities 5.1 You must report any repairs that are not your responsibility or faults or damage you cause or discover immediately and allow us to carry out repairs. 5.2 You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home is to inspect and carry out repairs and improvements. If you do not let us in we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council workers or people sent by the Council into your home to inspect and carry out a joint responsibility between periodic electrical inspection of our own installation and appliances. If you do not let us in we will take legal action to enter your home and you. We you will have to pay our costs incurred in doing this. 5.6 You are responsible for most minor maintainance and repairs, maintenance and servicing needed to . A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Pack. 5.7 You are responsible for the decorating the inside of your home. 5.8 You must not alter in any way the installations for Water, Gas or Electricty without express permission. Full details of our responsibilities for the Any work we do agree to, will carry out can be found in the Tenant Handbook. Our obligations:require you to provide compliance certification 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.9 You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our written NNC’s express permission. 005.10 You are responsible for the keys given to you at the time of letting. Xxx If you lose your communal door keys or fobs we may carry out have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.11 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required or reporting faults. Tenants Rights 5.12 You have the right to get repairs completed which you are not responsible for. 5.13 You have the right to make improvements to your property only with our home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written permission first. You must also obtain and comply application complete with any required Building Regulations relevant drawings. This benefits both you and Planning Permissionthe Council as we can advise on the relevant statutory xxxxxxxxxxx.Xxx have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.14 We will repair the structure, exterior and interior fixtures and fittings of your property and keep in proper working order the:  installations for supplying water, gas, electricity from the meter point  wash hand basins toilets, baths and showers installed by NNC  internal walls, ceilings and floor surfaces  kitchen units, sinks and baths  internal doors  window frames, glazing and openers  installations for supplying heat and hot water to your property  installations for supplying electricity to your property  disabled adaptations we have made to the property  the common parts; stairs, stores, sheds, lighting, and lifts. Where NNA will not maintain or repair:  Any item which a previous tenant left and for which you have agreed to take responsibility for  Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC  Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition NCC will not provide or replace any boundary fencing other than what was provided when the improvements affect the gas property was let to you.  Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. . 5.2 We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which areour are our responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we may reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to into the property without giving you any notice. We will only gain force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for itany reasonable costs we incur. 00. Xxx must not knock down, alter or remove any part of the property without our written permission. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. . 5.2 We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which areour are our responsibility to repair and not allow the property to fall into disrepair through neglect.. Repairs & Improvements Tenancy Agreement 14 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we may reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement. 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. Repairs & Improvements Tenancy Agreement 15 If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to into the property without giving you any notice. We will only gain force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement. 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for itany reasonable costs we incur. 00. Xxx must not knock down, alter or remove any part of the property without our written permission.. Repairs & Improvements Tenancy Agreement 16 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement.

REPAIRS AND IMPROVEMENTS. Looking after your home is a joint responsibility between us and youOur responsibilities: 1. We are responsible for most repairs, maintenance and servicing needed to keeping the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep following items in good repair and working order: • the structure and exterior outside of buildings including drains, gutters and pipes • all fittings, pipes and connections supplying water, gas and electricity • all equipment for sanitation including basins, sinks, baths and toilets • all equipment that provides heating and hot water If you live in a flat, we will keep the property.shared parts and services - entrances, halls, stairways, lifts, passages, refuse chutes and lighting - clean and in a good state of xxxx.xx 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourselfnecessayr. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidytid. Your obligations:y 4. You must report promptly let us know when a repair that is our responsibility needs to us any defects be done. You can repotr a repair by phoning the Repairs Helpdesk freephone, or by writing to or visiting your local housing office. If the repair is an emergency and our offices are closed, you should contact the out of hour ’s emergency number. You will find details of this service in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglectTenant Handbook. 5. If You must keep your home, including fixtures and fittings, clean and in good condition and make sure that other members of your household and people visiting you report a repair and then fail to keep do the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreementsame. 6. You must are responsible for minor repairs and you should decorate all internal parts of your home as often as is necessary to keep them in good repair all parts of decorative order. You will find more details on this in the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglectTenant Handbook. 7. If you have failed You must allow our officers and people we authorise into your home at reasonable hours to: • inspect the condition of your home • carry out any work that may be necessary to do repairs which are your responsibility, we home or adjoining properties • inspect and maintain any gas and electrical installations We will give you reasonable notice in writing of the work when access is needed where possible. Our contractors and employees may enter your home without giving notice if we believe that entry is necessayr due to an emergency which must be done and could cause injuyr, or damage to your home or to a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for itneighbouring property. 8. In an emergency you must give our officers and people we authorise immediate access to your home. 9. You must let us get our written permission before you car y out improvements or alterations to your home. This includes, but is not limited to: • the fixing of satellite dishes and aerials • the installation of CCTV cameras You must apply for our representatives, agents permission in writing and give full details of the work you want to xxxx out. You may also need planning or contractors access the property building regulation consent. Your Tenant Handbook gives more details of this. If you have an introductory tenancy you will not be able to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and improvements or alterations to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediatelyuntil your tenancy has become secure. 10. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry You must get our written permission if you are not there want to let us in immediatelyinstall a hard floor finish such as laminate flooring, hardwood overlay or ceramic tiles, or if you want to have bare floorboards in any room in your home. We will not refuse permission unreasonably but that we will probably only grant permission if you live in a house or ground floor flat. You must use an approved high quality underlay. As the use of hard floor finishes could cause nuisance to let us inyour neighbours due to noise transmission, if you car y out any of the above alterations without our written permission, we will be entitled to restore the property to its original condition during, or at the end of your tenancy. If we do gain entryso we are entitled to recover reasonable costs from you for carrying out this work. Your Tenant Handbook gives more details of this.If you have an introductory tenancy, you will not be able to carry out improvements or alterations to your home until your tenancy has become secure. 11. The following condition applies if we will make tell you in writing that we are aware of a potential noise nuisance coming from your home that might be caused by the property secure when we leave itinstallation of a hard wood floor finish or bare floorboards: a. You must keep all your floors, including hallways and stairs, covered with carpet and a good quality underlay or with a similar floor covering that has similar noise-reducing qualities. Repairs & Improvements Tenancy AgreementThis does not apply to kitchens and bathrooms where floor coverings have been supplied by the council. 912. You If you or any members member of your household or your invited visitors must not cause any damage to the propertyproperty or any shared areas, you will have to make good the damage or pay our repair costs. If you or they cause the damage was caused other than by accident, the council will normally support any damage, you must put it right to our satisfactionpolice prosecution that may follow. If you don't, we may do the work and make you pay for itYour Tenant Handbook gives more details of what is covered under this condition. 00. Xxx must not knock down, alter or remove any part of the property without our written permission. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Looking after your home is a joint responsibility between us and you. We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which areour are our responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement. 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example; necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement. 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for itour reasonable costs, reasonably incurred. 00. Xxx must not knock down, alter or remove any part of the property without our written permission. 00. Xxx may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement.

REPAIRS AND IMPROVEMENTS. Looking after Tenant’s Responsibilities 5.1 You must report any repairs that are not your responsibility. You must also report any faults or damage you cause or discover immediately and allow us access to carry out repairs. 5.2 You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home is to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a joint responsibility between periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and youyou will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. We These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for the decorating the inside of your home. 5.9 You must not alter in any way the installations for Water, Gas or Electricity without express permission. Full details of our responsibilities for the Any work we do agree to, will carry out can be found in the Tenant Handbook. Our obligations:require you to provide compliance certification 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.10 You must report promptly to us any defects in the property which areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair and then fail to keep the appointment without giving at least 24 hours notice we may recharge you for our expenses i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry in to the property without giving you any notice. We will only gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay for it. 00. Xxx must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. 005.11 You are responsible for the keys given to you at the time of letting. Xxx If you lose your communal door keys or fobs we may have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. All of the Council’s employees and anyone sent by the Council to work in your home will carry out formal identification or a letter confirming their identity and purpose. Always confirm the person’s identity before letting them into your home. If in doubt please contact us. Tenants Rights 5.13 You have the right to get repairs completed which you are not responsible for. 5.14 You have the right to make improvements to your property only home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written application complete with our written permission firstany relevant drawings. This benefits both you and the Council as we can advise on the relevant statutory permissions. You must also obtain have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.15 We will repair the structure, exterior and comply with interior fixtures and fittings of your property and keep in proper working order the: • installations for supplying water, gas, electricity from the meter point • wash hand basins, toilets, baths and showers installed by NNC • internal walls, ceilings and floor surfaces • kitchen units, sinks and baths • internal doors • window frames, glazing and openers • installations for supplying heat and hot water to your property • installations for supplying electricity to your property • disabled adaptations we have made to the property • the common parts; stairs, stores, sheds, lighting, and lifts. NNC will not maintain or repair: • Any item which a previous tenant left and for which you have agreed to take responsibility for • Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC • Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition, NNC will not provide or replace any required Building Regulations and Planning Permissionboundary fencing other than what was provided when the property was let to you. Where the improvements affect the gas • Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs