Reporting of Critical Incidents. The Contractor agrees to report to the State, via a web-based incident reporting system, or via other alternate methods of contact specifically designated by the DMHA, within twenty-four (24) hours of the occurrence of the critical incident. In addition, the Contractor shall immediately begin an investigation of any such incident so that the risk of recurrence may be reduced.
Reporting of Critical Incidents. Where a Critical Incident has occurred, the Contractor must:
