Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users.
Reporting of Faults. (a) The Access Seeker will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Input Services used for the Access Seeker’s internal purposes.
Reporting of Faults. The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. The Service Provider will comply with its obligations to use the LFC provided diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), failure by the Service Provider to comply with this the LFC will be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: the Operations Manual; and the Price List, Before reporting a Fault to the LFC the Service Provider will: use its reasonable endeavours to confirm the presence of the Fault; perform an initial diagnosis to identify where the Fault has arisen; use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.
Reporting of Faults. All Faults must be reported and sent to the helpline team by facsimile transmission, e- mail, mail or logged and uploaded via the help desk web site. Wherever possible it should be ensured that a screen-print or report copy illustrating the problem accompanies the Fault as this greatly assists Fault qualification and subsequent rectification. The information required by the helpline team is as follows:-
a) Client Details: Client name Client contact Department Contact telephone number
b) Fault Details Screen or report name Version number Date and time of occurrence A description of the problem Assumed Fault categorisation group.
