REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 above.
Appears in 9 contracts
Samples: assets.crowncommercial.gov.uk, www.contractsfinder.service.gov.uk, assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 7 contracts
Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 100.2 of Part B of this Call Off Schedule 6 above.
Appears in 4 contracts
Samples: Agreement, Local Authority Software Applications Call Off Terms, assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier Customer shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 1.2 above.
Appears in 4 contracts
Samples: Call Off Contract, '', data.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 89.2 of Part B of this Call Off Schedule 6 above.
Appears in 3 contracts
Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Contract Schedule 6 above.
Appears in 3 contracts
Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 85.2 of Part B of this Call Off Schedule 6 above.
Appears in 3 contracts
Samples: assets.crowncommercial.gov.uk, www.contractsfinder.service.gov.uk, data.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Contracting Authority in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 2 contracts
Samples: Framework Agreement, www.hcpc-uk.org
REPORTING OF SERVICE FAILURES. 2.1. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Authority and/or Customer in accordance with the processes agreed in paragraph 87.2 3.2 of Part B A of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Commercial Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer school in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Service Levels and Service
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 74.19 of Part B of this Call Off Contract Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 92.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 79.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Annex 1 to Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Contract Schedule 6 above.
Appears in 1 contract
Samples: www.contractsfinder.service.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 89.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 17.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Council in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 4.2 above.
Appears in 1 contract
Samples: wellandprocurement.org.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 12.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Local Authority Software Applications Call Off Terms
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Contracting Authority in accordance with the processes agreed in paragraph 87.2 77.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Framework Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 79.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 1.2 above.
Appears in 1 contract
Samples: Framework Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Lease Agreement Schedule 6 above.
Appears in 1 contract
Samples: Lease Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 86.2 of Part B of this Call Call-Off Schedule 6 above.
Appears in 1 contract
Samples: assets.crowncommercial.gov.uk
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: www.contractsfinder.service.gov.uk