REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 above.
Appears in 9 contracts
Samples: Call Off Order Form and Call Off Terms for Services (Non Ict), Call Off Contract, Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 7 contracts
Samples: Call Off Contract, Call Off Contract, Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier Customer shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 1.2 above.
Appears in 5 contracts
Samples: Call Off Contract for Edisclosure and Hard Copy Review Services, Order Form and Call Off Terms, Framework Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 100.2 of Part B of this Call Off Schedule 6 above.
Appears in 4 contracts
Samples: Call Off Order Form and Call Off Terms, Call Off Order Form, Call Off Order Form and Call Off Terms
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 85.2 of Part B of this Call Off Schedule 6 above.
Appears in 3 contracts
Samples: Call Off Contract, Call Off Contract, Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 89.2 of Part B of this Call Off Schedule 6 above.
Appears in 3 contracts
Samples: Call Off Contract, Call Off Agreement, Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Contract Schedule 6 above.
Appears in 3 contracts
Samples: Contract Order Form and Contract Terms, Contract Order Form and Contract Terms for Goods and/or Services (Non Ict), Contract Order Form and Contract Terms
REPORTING OF SERVICE FAILURES. 2.1 The Supplier Customer shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 1.2 above.
Appears in 2 contracts
Samples: Outsourcing Agreements, Civil Enforcement and Parking Management System Contract
REPORTING OF SERVICE FAILURES. 2.1. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Authority and/or Customer in accordance with the processes agreed in paragraph 87.2 3.2 of Part B A of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Commercial Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer school in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Service Level Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Lease Agreement Schedule 6 above.
Appears in 1 contract
Samples: Lease Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 92.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Council in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 4.2 above.
Appears in 1 contract
Samples: Contract for the Provision of Goods and/or Services
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 17.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 12.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Contract Schedule 6 above.
Appears in 1 contract
Samples: Contract Order Form and Contract Terms for Goods and/or Services (Non Ict)
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 79.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 74.19 of Part B of this Call Off Contract Schedule 6 above.
Appears in 1 contract
Samples: Contract Order Form
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 79.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 1.2 above.
Appears in 1 contract
Samples: Order Form
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Annex 1 to Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Call Off Order Form
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Order Form
REPORTING OF SERVICE FAILURES. 2.1 The Supplier Service Provider shall report all failures to achieve Service Levels and any Critical Levels, Material Service Level Failure Failures and/or Key Performance Indicators to the Customer Authority in accordance with the processes agreed in paragraph 87.2 1.2 of Part Section B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Services Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Contracting Authority in accordance with the processes agreed in paragraph 87.2 1.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Framework Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 89.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Call Off Contract
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer Contracting Authority in accordance with the processes agreed in paragraph 87.2 77.2 of Part B of this Call Off Schedule 6 above.
Appears in 1 contract
Samples: Framework Agreement
REPORTING OF SERVICE FAILURES. The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 86.2 of Part B of this Call Call-Off Schedule 6 above.
Appears in 1 contract
Samples: Vehicle Hire Services Order Form
