Common use of Requirements for Potential Enrollee or Enrollee Communication Clause in Contracts

Requirements for Potential Enrollee or Enrollee Communication. Written Information. The MCO shall submit to the STATE for review and approval written information intended for Potential Enrollees or Enrollees. Information requiring approval is listed in the Materials Guide posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. Written material for MSHO will include both Medicare and Medicaid information. The MCO will use the STATE-approved discrimination and complaint notice which includes the accessibility language, and include this information with written communications from the MCO to Enrollees. The auxiliary aids and services language must be in a fourteen (14) point font size in the notice. These communications can either incorporate the notice information into the written communication or include it with the communication as a separate document. Any waiver from this requirement must be prior approved by the STATE. The MCO shall determine and translate vital documents, by qualified translators as defined in 45 CFR § 92.4, and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, by providing oral interpretation or through other means determined by the MCO. Language Block. All material sent by the MCO targeting Potential Enrollees or Enrollees under this Contract shall include the STATE’s fifteen (15) tagline language block. For significant smaller materials, such as tri-fold brochures or postcards the MCO must use the STATE’s two (2) tagline language block that reflects the STATE’s two top languages spoken by enrollees with limited English proficiency. The MCO may request a change from this requirement, which must be approved by the STATE.

Requirements for Potential Enrollee or Enrollee Communication. Written Information. ‌ The MCO shall submit to the STATE for review and approval written information intended for Potential Enrollees or Enrollees. . 3.10.3.1 Information requiring approval is listed in the Materials Guide posted on the DHS managed care websiteweb site. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. Written material for MSHO will include both Medicare and Medicaid information. information.‌ 3.10.3.2 The MCO will use the STATE-approved discrimination and complaint notice which includes the accessibility (auxiliary aids and services) language, and include this information with written communications from the MCO to Enrollees. The auxiliary aids and language assistance services language must be in a fourteen (14) point font size in the notice. These communications can either incorporate the notice information into the written communication or include it with the communication as a separate document. Any waiver from this requirement must be prior approved by the STATE. [42 CFR §438.10(d)(2), and (3); DHS Civil Rights Notice #CB-5] 3.10.3.3 The MCO shall determine and translate vital documents, by qualified translators as defined in 45 CFR § §92.4, and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, free of charge, by providing oral interpretation or through other means determined by the MCO. Language Block. All material sent by the MCO targeting Potential Enrollees or Enrollees under this Contract shall include the STATE’s fifteen (15) tagline language block. For significant smaller materials, such as tri-fold brochures or postcards the MCO must use the STATE’s two (2) tagline language block that reflects the STATE’s two top languages spoken by enrollees with limited English proficiency. The MCO may request a change from this requirement, which must be approved by the STATE.[42 CFR 438.10(d)(1)]

Requirements for Potential Enrollee or Enrollee Communication. Written Information. . (1) The MCO shall submit to the STATE for review and approval written information intended for Potential Enrollees or Enrollees. Information requiring approval is listed in the Materials Guide posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or information not to be submitted. The STATE will notify the MCO of any changes or updates to the Materials Guide. Written material for MSHO will include both Medicare and Medicaid information. . (2) The MCO will use the STATE-approved discrimination and complaint notice which includes the accessibility language, and include this information with written communications from the MCO to Enrollees. The auxiliary aids and services language must be in a fourteen (14) point font size in the notice. These communications can either incorporate the notice information into the written communication or include it with the communication as a separate document. Any waiver from this requirement must be prior approved by the STATE. . (3) Written material for SNBC SNP Enrollees will include both Medicare and Medicaid information. (4) The MCO shall determine and translate vital documents, documents by qualified translators as defined in 45 CFR § 92.4, and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, by providing oral interpretation or through other means determined by the MCO. Language Block. All material sent by the MCO targeting Potential Enrollees or Enrollees under this Contract shall include the STATE’s fifteen (15) tagline language block. For significant smaller materials, such as tri-fold brochures or postcards the MCO must use the STATE’s two (2) tagline language block that reflects the STATE’s two top languages spoken by enrollees Enrollees with limited English proficiency. The MCO may request a change from this requirement, which must be approved by the STATE.

Requirements for Potential Enrollee or Enrollee Communication. Written Information. ‌ The MCO shall submit to the STATE for review and approval written information intended for Potential Enrollees or Enrollees. . 3.10.3.1 Information requiring approval is listed in the Materials Guide technical specifications posted on the DHS managed care website. The list of materials identifies information that is submitted for purposes of file and use, information only, STATE review and approval, or information not to be submittedweb site. The STATE will notify the MCO of any changes or updates to the Materials Guide. Written material for MSHO will include both Medicare and Medicaid information. information.‌ 3.10.3.2 The MCO will use the STATE-approved discrimination and complaint notice provided by DHS in the Complaint Block and Language Block (CB/LB) Guidance technical specifications which includes the accessibility (auxiliary aids and services) language, and include this information with written communications from the MCO to Enrollees. The auxiliary aids and language assistance services language must be in a fourteen (14) point font size in the notice. These communications can either incorporate the CB/ LB notice information into the written communication or include it with the communication as a separate document. Any A waiver from this requirement request by the MCO to not include a CB/LB with materials to be provided to Enrollees must be prior approved by submitted to DHS with the STATE. material for review and approval [42 CFR §438.10(d)(2), and (3); DHS Civil Rights Notice #CB5] 3.10.3.3 The MCO shall determine and translate vital documents, by qualified translators as defined in 45 CFR § §92.4, and provide them to households speaking a prevalent non-English language, whenever the MCO determines that five percent (5%) or one thousand (1,000) persons, whichever is less, of the population of persons eligible to be served or likely to be affected or encountered in the MCO’s Service Area speak a non-English language. If a Potential Enrollee or Enrollee speaks any non-English language, regardless of whether it meets the threshold, the MCO must provide that the Potential Enrollee or Enrollee receives free of charge information in his or her primary language, free of charge, by providing oral interpretation or through other means determined by the MCO. Language Block. All material sent by the MCO targeting Potential Enrollees or Enrollees under this Contract shall include the STATE’s fifteen (15) tagline language block. For significant smaller materials, such as tri-fold brochures or postcards the MCO must use the STATE’s two (2) tagline language block that reflects the STATE’s two top languages spoken by enrollees with limited English proficiency. The MCO may request a change from this requirement, which must be approved by the STATE.[42 CFR 438.10(d)(1)]