RESERVATION CALL CENTER Sample Clauses

RESERVATION CALL CENTER. Login/Logout - Password change (manual and automatic) - Scratch Pad - Online help - General Reference - Availability - automatically searches multi airport cities - Online calendar - Availability searches by (a) flight type (b) fare class (c) maximum fare (d) day of week - View available flights (a) sort flights by either time or type (b) view total price, person and total cost (c) view totals in multiple currencies (d) view flight rules (e) view manifest and standby lists (f) create a standby or overbook passenger (g) view flight following - Reserved flights (a) view tax break down for each flight/passenger (b) fare override - Enter passenger name, gender, title & special service code/infant. - Three address lines, four phone number fields - Name / Address retrieval capability from stored phone number - Ability to issue itinerary by (a) mail (b) fax (c) airport or send to airline email server - Forms of payment (a) credit cards (b) credit files (c) cash (d) check (e) Hold (f) agency, etc. - Ability to create credit shells and files. - Enter comments for (a) freeform (b) manifest (c) itinerary - Airline defined Mandatory comments entered automatically - Ability to create up to 6 default comments per category (a) freeform (b) manifest (c) itinerary - End Record - Retrieve PNR by reservation number, last record retrieved or last modified - Expired hold database search - Ability to restore PNR from Holds pending available inventory - PNR search capability by (a) name (b) phone number (c) credit card number (d) agency number (e) last 10 modified records (f) last 10 ended records (g) parent/child of a divided record (h) name and city pair (i) name and origin/destination (j) name and travel date - Flight Information Displays - Ability to create daily airline specific note pages for company updates - Send and process queues - Complete history of all changes to PNR - Delete passenger with no flown segments - Ability to inhibited passenger flown segment cancellation - Automatic payment verification (credit card confirmed, pending or declined) - Built in user security from server - Service fees - Print itinerary through server printers - Credit history - Four customizable main screen backgrounds. - Main screen fonts and colors customizable. - Company-wide ability to access fully functional training system - Airline defined preferences (a) availability (b) name and address (c) payments (d) misc.
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Related to RESERVATION CALL CENTER

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  • RIGHT OF ALLOTTEE TO USE COMMON AREAS AND FACILITIES SUBJECT TO PAYMENT OF TOTAL MAINTENANCE CHARGES

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