Common use of Reservations and Ticketing Clause in Contracts

Reservations and Ticketing. 11.1 The Agent is responsible for making all reservations (using xxxxx.xxx, Brightsun staff or a suitable GDS, or such other method notified to the Agent by an Airline or Brightsun from time to time). 11.2 The Agent shall submit an Electronic Order to Brightsun using such website, email, chat, or other method as Brightsun may operate for this purpose from time to time. 11.3 Brightsun will use its reasonable endeavors to process and issue Tickets in accordance with the Electronic Order and the relevant receipt of the Electronic Order. Tickets will be endorsed and issued as Brightsun considers it appropriate reflecting the restrictions and conditions stated on the relevant Rate Sheet and the instructions of the relevant Airline. 11.4 Subject to satisfaction of Clause 12, Tickets will be: - (a) Issued as E tickets, and made available on the agent xxxxxxxxxx.xxxxx.xxx (b) sent to the Agent by first class post or electronic mail; or (c) if requested by the Agent, and subject to payment of any Miscellaneous Charges required by Brightsun, sent by courier. Brightsun shall have no liability for any Losses suffered or incurred by the Agent as a result of any failure of any electronic mail system, Brightsun’s website and/or intermediate lines of communication or delay to the post or the courier as the case may be. 11.5 The following are rules and restrictions applicable to all products sold by Brightsun. (a) All Seat Only Fares quoted on the Rate Sheets are exclusive of taxes, fees and charges. (b) Unaccompanied children under the age of 16 shall not be permitted to travel at Seat Only Fares. (c) Name changes, cancellations, alterations and refunds shall only be permitted in certain limited circumstances as set out in the relevant Airline’s Conditions of Carriage and the applicable fare rules. All requests for name changes, cancellations, alteration and refunds shall be referred to Brightsun and shall be subject to payment of the relevant Airline’s standard charges and any Miscellaneous Charges required by Brightsun (as varied from time to time). (d) Airlines usually cancel the inbound sector of an itinerary if there has been a no show on the outbound sector. However, if an individual wish to use the inbound sector of an itinerary where there has been a no show on the outbound sector then, in good time and prior to travel, the Agent must obtain Brightsun’s prior consent. 11.6 The Agent acknowledges that the Airlines can withdraw flights at any time. Any such withdrawal will be dealt with in accordance with the relevant Conditions of Carriage. 11.7 If the Agent wishes to make any Special Request on behalf of any passenger, the Agent shall telephone Brightsun on the telephone number notified to the Agent by Brightsun from time to time and notify Brightsun of the Agent’s requirements. Brightsun will liaise with the relevant Airline and will, if reasonably practicable, attempt to meet the Agent’s requirements, but shall be under no obligation to do so and shall have no liability, whether to the Agent or the Agent’s passengers for any failure to meet such requirements. 11.8 The Agent warrants that it will provide adequate control over the security of its operations so as to prevent illegal and/or fraudulent transactions with Brightsun. This without limitation to the scope of this warranty, includes security over the access to the Agent’s computer systems, equipment and passwords. The Agent shall indemnify Brightsun and the Airlines and keep Brightsun and the Airlines fully indemnified from and against any and all Losses suffered or incurred by Brightsun or any Airline as a result of Tickets wrongly or wrongfully issued as a result of the use of the Agent’s systems, equipment and passwords. 11.9 The agent shall indemnify Brightsun from any bookings which arise from GDS abuse which are made by the agent in their own GDS system or by the agent in the BrightsunGDS system. As such, the agent shall be liable to pay for any Agency Debit Memos arising from such GDS abuse, any further liabilities. If it is deemed necessary, Brightsun may cancel unflown GDS abuse bookings which have been ticketed in order to protect the reputation of Brightsun, and as such any documentation such as ATOL certificates will stand null and void. Any charges arising from GDS abuse bookings such as cancellation charges and any protection costs towards all passenger’s travel arrangements costs arising from GDS abuse bookings will be the liability of the agent.

Reservations and Ticketing. 11.1 The Agent is responsible for making all reservations (using xxxxx.xxx, Brightsun staff or a suitable GDS, or such other method notified to the Agent by an Airline or Brightsun from time to time). 11.2 The Agent shall submit an Electronic Order to Brightsun using such website, email, chat, or other method as Brightsun may operate for this purpose from time to time. 11.3 Brightsun will use its reasonable endeavors endeavours to process and issue Tickets in accordance with the Electronic Order and the relevant receipt of the Electronic Order. Tickets will be endorsed and issued as Brightsun considers it appropriate reflecting the restrictions and conditions stated on the relevant Rate Sheet and the instructions of the relevant Airline. 11.4 Subject to satisfaction of Clause 12, Tickets will be: -be:- (a) Issued as E tickets, and made available on the agent xxxxxxxxxx.xxxxx.xxxwebsite xxx.xxxxx.xxx (b) sent to the Agent by first class post or electronic mail; or (c) if requested by the Agent, and subject to payment of any Miscellaneous Charges required by Brightsun, sent by courier. Brightsun shall have no liability for any Losses suffered or incurred by the Agent as a result of any failure of any electronic mail system, Brightsun’s website and/or intermediate lines of communication or delay to the post or the courier as the case may be. 11.5 The following are rules and restrictions applicable to all products sold by Brightsun. (a) All Seat Only Fares quoted on the Rate Sheets are exclusive of taxes, fees and charges. (b) Unaccompanied children under the age of 16 shall not be permitted to travel at Seat Only Fares. (c) Name changes, cancellations, alterations and refunds shall only be permitted in certain limited circumstances as set out in the relevant Airline’s Conditions of Carriage and the applicable fare rules. All requests for name changes, cancellations, alteration and refunds shall be referred to Brightsun and shall be subject to payment of the relevant Airline’s standard charges and any Miscellaneous Charges required by Brightsun (as varied from time to time). (d) Airlines usually cancel the inbound sector of an itinerary if there has been a no show on the outbound sector. However, if an individual wish wishes to use the inbound sector of an itinerary where there has been a no show on the outbound sector then, in good time and prior to travel, the Agent must obtain Brightsun’s prior consent. 11.6 The Agent acknowledges that the Airlines can withdraw flights at any time. Any such withdrawal will be dealt with in accordance with the relevant Conditions of Carriage. 11.7 If the Agent wishes to make any Special Request on behalf of any passenger, the Agent shall telephone Brightsun on the telephone number notified to the Agent by Brightsun from time to time and notify Brightsun of the Agent’s requirements. Brightsun will liaise with the relevant Airline and will, if reasonably practicable, attempt to meet the Agent’s requirements, but shall be under no obligation to do so and shall have no liability, whether to the Agent or the Agent’s passengers for any failure to meet such requirements. 11.8 The Agent warrants that it will provide adequate control over the security of its operations so as to prevent illegal and/or fraudulent transactions with Brightsun. This without limitation to the scope of this warranty, includes security over the access to the Agent’s computer systems, equipment and passwords. The Agent shall indemnify Brightsun and the Airlines and keep Brightsun and the Airlines fully indemnified from and against any and all Losses suffered or incurred by Brightsun or any Airline as a result of Tickets wrongly or wrongfully issued as a result of the use of the Agent’s systems, equipment and passwords. 11.9 The agent shall indemnify Brightsun from any bookings which arise from GDS abuse which are made by the agent in their own GDS system or by the agent in the BrightsunGDS system. As such, the agent shall be liable to pay for any Agency Debit Memos arising from such GDS abuse, any further liabilities. If it is deemed necessary, Brightsun may cancel unflown GDS abuse bookings which have been ticketed in order to protect the reputation of Brightsun, and as such any documentation such as ATOL certificates will stand null and void. Any charges arising from GDS abuse bookings such as cancellation charges and any protection costs towards all passenger’s travel arrangements costs arising from GDS abuse bookings will be the liability of the agent.

Reservations and Ticketing. 11.1 The Agent is responsible for making all reservations (using xxxxx.xxx, Brightsun staff or a suitable GDS, or such other method notified to the Agent by an Airline or Brightsun from time to time). 11.2 The Agent shall submit an Electronic Order to Brightsun using such website, email, chat, or other method as Brightsun may operate for this purpose from time to time. 11.3 Brightsun will use its reasonable endeavors to process and issue Tickets in accordance with the Electronic Order and the relevant receipt of the Electronic Order. Tickets will be endorsed and issued as Brightsun considers it appropriate reflecting the restrictions and conditions stated on the relevant Rate Sheet and the instructions of the relevant Airline. 11.4 Subject to satisfaction of Clause 12, Tickets will be: - (a) Issued as E tickets, and made available on the agent xxxxxxxxxx.xxxxx.xxxwebsite xxx.xxxxx.xxx (b) sent Sent to the Agent by first class post or electronic mail; or (c) if If requested by the Agent, and subject to payment of any Miscellaneous Charges required by Brightsun, sent by courier. Brightsun shall have no liability for any Losses suffered or incurred by the Agent as a result of any failure of any electronic mail system, Brightsun’s website and/or intermediate lines of communication or delay to the post or the courier as the case may be. 11.5 The following are rules and restrictions applicable to all products sold by Brightsun. (a) All Seat Only Fares quoted on the Rate Sheets are exclusive of taxes, fees and charges. (b) Unaccompanied children under the age of 16 shall not be permitted to travel at Seat Only Fares. (c) Name changes, cancellations, alterations and refunds shall only be permitted in certain limited circumstances as set out in the relevant Airline’s Conditions of Carriage and the applicable fare rules. All requests for name changes, cancellations, alteration and refunds shall be referred to Brightsun and shall be subject to payment of the relevant Airline’s standard charges and any Miscellaneous Charges required by Brightsun (as varied from time to time). (d) Airlines usually cancel the inbound sector of an itinerary if there has been a no show on the outbound sector. However, if an individual wish wishes to use the inbound sector of an itinerary where there has been a no show on the outbound sector then, in good time and prior to travel, the Agent must obtain Brightsun’s prior consent. 11.6 The Agent acknowledges that the Airlines can withdraw flights at any time. Any such withdrawal will be dealt with in within accordance with the relevant Conditions of Carriage. 11.7 If the Agent wishes to make any Special Request on behalf of any passenger, the Agent shall telephone Brightsun on the onthe telephone number notified to the Agent by Brightsun from time to time and notify Brightsun of the Agent’s requirements. Brightsun will liaise with the relevant Airline and will, if reasonably practicable, attempt to meet the Agent’s requirements, but shall be under no obligation to do so and shall have no liability, whether to the Agent or the Agent’s passengers for any failure to meet such requirements. 11.8 The Agent warrants that it will provide adequate control over the security of its operations so as to prevent illegal and/or fraudulent transactions with Brightsun. This without limitation to the scope of this warranty, includes security over the access to the Agent’s computer systems, equipment and passwords. The Agent shall indemnify Brightsun and the Airlines and keep Brightsun and the Airlines fully indemnified from and against any and all Losses suffered or incurred by Brightsun or any Airline as a result of Tickets wrongly or wrongfully issued as a result of the use of the Agent’s systems, equipment and passwords. 11.9 It is the responsibility of the agent that where a reservation is being cancelled by the principal, that the agent should provide a time line of 4 (four) hours prior to cancellation of the reservation for Brightsun to produce the documentation for the reservation. Brightsun indemnifies itself for all losses in the case where either a reservation has less than 4 (four) hours left till cancellation, or in the event of force majeure or a core system failure (such as a GDS). 11.10 The agent shall indemnify Brightsun from any bookings bookings, which arise from GDS abuse abuse, which are made by the agent in their own GDS system or by the agent in the BrightsunGDS Brightsun GDS system. As such, the agent shall be liable to pay for any Agency Debit Memos arising from such GDS abuse, any further liabilities. If it is deemed necessary, Brightsun may cancel unflown GDS abuse bookings bookings, which have been ticketed in order to protect the reputation of Brightsun, and as such any documentation such as ATOL certificates will stand null and void. Any charges arising from GDS abuse bookings such as cancellation charges and any protection reprotection costs towards all passenger’s travel arrangements costs arising from GDS abuse bookings will be the liability of the agent.

Reservations and Ticketing. 11.1 The Agent is responsible for making all reservations (using xxxxx.xxx, Brightsun staff or a suitable GDS, or such other method notified to the Agent by an Airline or Brightsun from time to time). 11.2 The Agent shall submit an Electronic Order to Brightsun using such website, email, chat, or other method as Brightsun may operate for this purpose from time to time. 11.3 Brightsun will use its reasonable endeavors endeavours to process and issue Tickets in accordance with the Electronic Order and the relevant receipt of the Electronic Order. Tickets will be endorsed and issued as Brightsun considers it appropriate reflecting the restrictions and conditions stated on the relevant Rate Sheet and the instructions of the relevant Airline. 11.4 Subject to satisfaction of Clause 12, Tickets will be: -be:- (a) Issued as E tickets, and made available on the agent xxxxxxxxxx.xxxxx.xxxwebsite xxx.xxxxx.xxx (b) sent to the Agent by first class post or electronic mail; or (c) if requested by the Agent, and subject to payment of any Miscellaneous Charges required by Brightsun, sent by courier. Brightsun shall have no liability for any Losses suffered or incurred by the Agent as a result of any failure of any electronic mail system, Brightsun’s website and/or intermediate lines of communication or delay to the post or the courier as the case may be. 11.5 The following are rules and restrictions applicable to all products sold by Brightsun. (a) All Seat Only Fares quoted on the Rate Sheets are exclusive of taxes, fees and charges. (b) Unaccompanied children under the age of 16 shall not be permitted to travel at Seat Only Fares. (c) Name changes, cancellations, alterations and refunds shall only be permitted in certain limited circumstances as set out in the relevant Airline’s Conditions of Carriage and the applicable fare rules. All requests for name changes, cancellations, alteration and refunds shall be referred to Brightsun and shall be subject to payment of the relevant Airline’s standard charges and any Miscellaneous Charges required by Brightsun (as varied from time to time). (d) Airlines usually cancel the inbound sector of an itinerary if there has been a no show on the outbound sector. However, if an individual wish wishes to use the inbound sector of an itinerary where there has been a no show on the outbound sector then, in good time and prior to travel, the Agent must obtain Brightsun’s prior consent. 11.6 The Agent acknowledges that the Airlines can withdraw flights at any time. Any such withdrawal will be dealt with in accordance with the relevant Conditions of Carriage. 11.7 If the Agent wishes to make any Special Request on behalf of any passenger, the Agent shall telephone Brightsun on the telephone number notified to the Agent by Brightsun from time to time and notify Brightsun of the Agent’s requirements. Brightsun will liaise with the relevant Airline and will, if reasonably practicable, attempt to meet the Agent’s requirements, but shall be under no obligation to do so and shall have no liability, whether to the Agent or the Agent’s passengers for any failure to meet such requirements. 11.8 The Agent warrants that it will provide adequate control over the security of its operations so as to prevent illegal and/or fraudulent transactions with Brightsun. This without limitation to the scope of this warranty, includes security over the access to the Agent’s computer systems, equipment and passwords. The Agent shall indemnify Brightsun and the Airlines and keep Brightsun and the Airlines fully indemnified from and against any and all Losses suffered or incurred by Brightsun or any Airline as a result of Tickets wrongly or wrongfully issued as a result of the use of the Agent’s systems, equipment and passwords. 11.9 The agent shall indemnify Brightsun from any bookings which arise from GDS abuse which are made by the agent in their own GDS system or by the agent in the BrightsunGDS Brightsun GDS system. As such, the agent shall be liable to pay for any Agency Debit Memos arising from such GDS abuse, any further liabilities. If it is deemed necessary, Brightsun may cancel unflown GDS abuse bookings which have been ticketed in order to protect the reputation of Brightsun, and as such any documentation such as ATOL certificates will stand null and void. Any charges arising from GDS abuse bookings such as cancellation charges and any protection reprotection costs towards all passenger’s passengers travel arrangements costs arising from GDS abuse bookings will be the liability of the agent.