Responding to Data Subject Requests. In addition, to the extent Customer in its use of the eGain Offerings does not have the ability to address a Data Subject Request, upon Customer’s request, and taking into account the nature of the Processing, eGain shall provide commercially reasonable efforts to assist Customer by using appropriate technical and organizational measures in responding to such Data Subject Request, to the extent eGain is legally permitted to do so and the response to such Data Subject Request is required under Data Protection Laws and Regulations. Customer shall be responsible for any costs arising from eGain’s provision of such assistance. eGain's costs in association with such assistance shall be calculated using eGain's then current standard billable rates.
Responding to Data Subject Requests. ○ The Recipient shall actively respond to data subjects’ requests based on their rights, such as the right to be informed, to decide, to access, to copy, to correct, to supplement, or to delete their personal information. ○ If the Recipient receives such requests from data subjects, administrative actions from regulatory bodies, or judicial documents, the Recipient must promptly notify the Provider. Both parties shall collaborate in good faith and take all necessary measures to ensure proper fulfillment of legal obligations regarding personal information protection.
