Common use of Response in Emergencies Clause in Contracts

Response in Emergencies. An "Emergency" has the same meaning here as in the Operational Code. The Service Standards during an Emergency are:  SW will announce information updates at least every 48 hours;  SW will provide alternative drinking water supplies to sensitive premises (hospitals, nursing homes etc) in accordance with the water emergency plans;  SW will give as much advance notice as possible of any necessary restrictions on supplies to a Supply Point for Eligible Premises. If SW fails to meet any of these standards, and any of the Licensee's Customers are directly affected by the Emergency, the Licensee will be entitled to claim at least 5% of the annual water or wastewater charge attributable to those Customer's affected Supply Points (subject to a maximum of £5,000 per Customer) and can claim up to 15% of the said annual water or wastewater charges if it can show that the loss suffered by its Customer had a value greater than 5% of the said annual water or wastewater charges (subject to a maximum of £5,000 per Customer).

Response in Emergencies. An "Emergency" has the same meaning here as in the Operational Code. The Service Standards during an Emergency are:  SW will announce information updates at least every 48 hours;  SW will provide alternative drinking water supplies to sensitive premises (hospitals, nursing homes etc) in accordance with the water emergency plans;  SW will give as much advance notice as possible of any necessary restrictions on supplies to a Supply Point for Eligible Premises. If SW fails to meet any of these standards, and any of the Licensee's Customers are directly affected by the Emergency, the Licensee will be entitled to claim at least 5% of the annual water or wastewater charge attributable to those Customer's affected Supply Points (subject to a maximum of £5,000 per Customer) and can claim up to 15% of the said annual water or wastewater charges if it can show that the loss suffered by its Customer had a value greater than 5% of the said annual water or wastewater charges (subject to a maximum of £5,000 per Customer).. [SCHEDULE 5 NOT USED] ESCROW AGREEMENT KEY TERMS

Response in Emergencies. An "Emergency" has the same meaning here as in the Operational Code. The Service Standards during an Emergency are:  SW will announce information updates at least every 48 hours;  SW will provide alternative drinking water supplies to sensitive premises (hospitals, nursing homes etc) in accordance with the water emergency plans;  SW will give as much advance notice as possible of any necessary restrictions on supplies to a Supply Point for Eligible Premises. If SW fails to meet any of these standards, and any of the Licensee's Customers are directly affected by the Emergency, the Licensee will be entitled to claim at least 5% of the annual water or wastewater charge attributable to those Customer's affected Supply Points (subject to a maximum of £5,000 per Customer) and can claim up to 15% of the said annual water or wastewater charges if it can show that the loss suffered by its Customer had a value greater than 5% of the said annual water or wastewater charges (subject to a maximum of £5,000 per Customer).. [SCHEDULE 5 ESCROW AGREEMENT

Response in Emergencies. An "Emergency" has the same meaning here as in the Operational Code. The Service Standards during an Emergency are:  SW will announce information updates at least every 48 hours;  SW will provide alternative drinking water supplies to sensitive premises (hospitals, nursing homes etc) in accordance with the water emergency plans;  SW will give as much advance notice as possible of any necessary restrictions on supplies to a Supply Point for Eligible Premises. If SW fails to meet any of these standards, and any of the Licensee's Customers are directly affected by the Emergency, the Licensee will be entitled to claim at least 5% of the annual water or wastewater charge attributable to those Customer's affected Supply Points (subject to a maximum of £5,000 per Customer) and can claim up to 15% of the said annual water or wastewater charges if it can show that the [loss suffered suffered] by its Customer had a value greater than 5% of the said annual water or wastewater charges (subject to a maximum of £5,000 per Customer).