Common use of Response Time Expectations for Support Requests Covered Clause in Contracts

Response Time Expectations for Support Requests Covered. Under this Service Level Agreement Institutional Technology Helpdesk strives to respond to support requests; however, it is imperative the client make the support request with enough time to allow Institutional Technology Helpdesk staff adequate time to respond. Commented [EH4]: Change to “bring”? (May) The Director of, Institutional Technology reserves the right to deny requests. At any time, that the requestor of support services feels their request has not been addressed in a timely or satisfactory manner, the requestor is strongly encouraged to contact the Director, of Institutional Technology. If not available, or if the requestor feels his/her concerns have not been addressed in a timely or satisfactory manner, the requestor may escalate their concerns to the Vice President of, Administrative Services.

Response Time Expectations for Support Requests Covered. Under this Service Level Agreement Institutional Technology Helpdesk strives to respond to support requests; however, it is imperative the client make the support request with enough time to allow Institutional Technology Helpdesk staff adequate time to respond. Commented [EH4]: Change to “bring”? (May) The Director of, Institutional Technology reserves the right to deny requests. At any time, that the requestor of support services feels their request has not been addressed in a timely or satisfactory manner, the requestor is strongly encouraged to contact the Director, of Institutional Technology. If not available, or if the requestor feels his/her concerns have not Commented [EH4]: Change to “bring”? (May) been addressed in a timely or satisfactory manner, the requestor may escalate their concerns to the Vice President of, Administrative Services.

Response Time Expectations for Support Requests Covered. Under this Service Level Agreement Institutional Technology Helpdesk strives to respond to support requests; however, it is imperative the client make the support request with enough time to allow Institutional Technology Helpdesk staff adequate time to respond. Commented [EH4]: Change to “bring”? (May) The Director of, of Institutional Technology reserves the right to deny requests. At any time, time that the requestor of support services feels their request has not been addressed in a timely or satisfactory manner, the requestor is strongly encouraged to contact the Director, Director of Institutional Technology. If not available, or if the requestor feels his/her concerns have not been addressed in a timely or satisfactory manner, the requestor may escalate elevate their concerns to the Vice President of, of Administrative Services.

Response Time Expectations for Support Requests Covered. Under this Service Level Agreement Institutional Technology Helpdesk strives to respond to support requests; however, it is imperative the client make the support request with enough time to allow Institutional Technology Helpdesk staff adequate time to respond. Commented [EH4]: Change to “bring”? (May) The Director of, Institutional Technology reserves the right to deny requests. At any time, that the requestor of support services feels their request has not been addressed in a timely or satisfactory manner, the requestor is strongly encouraged to contact the Director, of Institutional Technology. If not available, or if the requestor feels his/her concerns have not been addressed in a timely or satisfactory manner, the requestor may escalate elevate their concerns to the Vice President of, Administrative Services.