Common use of Response Times Clause in Contracts

Response Times. The response time generally begins on receipt of the customer’s report on the specified communication channel of Host Europe GmbH. The customer will be informed of the communication channels for the relevant product upon conclusion of a contract. Should these change, Host Europe GmbH will inform the customer of this in good time. Should the report not arrive at Host Europe GmbH in the correct channel, this may cause delays. The response times are only guaranteed if the report arrives at Host Europe GmbH via the specified communication channel. The response times are categorised as follows: • Response time for general enquiries • Response time for faults = Service can still be reached, but availability is limited • Response time for urgent faults = Service can no longer be reached The reports from customers are sorted into the above categories by the employees of Host Europe GmbH based on the customer’s description of the fault. Within the established response time, the customer receives a qualified statement by an employee of Host Europe GmbH. In the best case, a qualified statement already includes the closing of the transaction, but at least an initial assessment of the report and the information on the next steps. In the event of a fault or an urgent fault, the qualified statement also includes information on the expected duration and scale of the current fault. The guaranteed response times with regard to the product booked can be found in Annex A to this Service Level Agreement.

Response Times. The response time generally begins on receipt of the customer’s report on the specified communication channel of Host Europe GmbH. The customer will be informed of the communication channels for the relevant product upon conclusion of a contract. Should these change, Host Europe GmbH will inform the customer of this in good time. Should the report not arrive at Host Europe GmbH in the correct channel, this may cause delays. The response times are only guaranteed if the report arrives at Host Europe GmbH via the specified communication channel. The response times are categorised as follows: •  Response time for general enquiries •  Response time for faults = Service can still be reached, but availability is limited •  Response time for urgent faults = Service can no longer be reached The reports from customers are sorted into the above categories by the employees of Host Europe GmbH based on the customer’s description of the fault. Within the established response time, the customer receives a qualified statement by an employee of Host Europe GmbH. In the best case, a qualified statement already includes the closing of the transaction, but at least an initial assessment of the report and the information on the next steps. In the event of a fault or an urgent fault, the qualified statement also includes information on the expected duration and scale of the current fault. The guaranteed response times with regard to the product booked can be found in Annex A to this Service Level Agreement.

Response Times. The response time generally begins on receipt of the customer’s report on the specified communication channel of Host Europe GmbH. The customer will be informed of the communication channels for the relevant product upon conclusion of a contract. Should these change, Host Europe GmbH will inform the customer of this in good time. Should the report not arrive at Host Europe GmbH in the correct channel, this may cause delays. The response times are only guaranteed if the report arrives at Host Europe GmbH via the specified communication channel. The response times are categorised as follows: • - Response time for general enquiries • - Response time for faults = Service can still be reached, but availability is limited • - Response time for urgent faults = Service can no longer be reached The reports from customers are sorted into the above categories by the employees of Host Europe GmbH based on the customer’s description of the fault. Within the established response time, the customer receives a qualified statement by an employee of Host Europe GmbH. In the best case, a qualified statement already includes the closing of the transaction, but at least an initial assessment of the report and the information on the next steps. In the event of a fault or an urgent fault, the qualified statement also includes information on the expected duration and scale of the current fault. The guaranteed response times with regard to the product booked can be found in Annex A to this Service Level Agreement.

Response Times. ‌ The response time generally begins on receipt of the customer’s report on the specified communication channel of Host Europe GmbH. The customer will be informed of the communication channels for the relevant product upon conclusion of a contract. Should these change, Host Europe GmbH will inform the customer of this in good time. Should the report not arrive at Host Europe GmbH in the correct channel, this may cause delays. The response times are only guaranteed if the report arrives at Host Europe GmbH via the specified communication channel. The response times are categorised as follows: • Response time for general enquiries • Response time for faults = Service can still be reached, but availability is limited • Response time for urgent faults = Service can no longer be reached The reports from customers are sorted into the above categories by the employees of Host Europe GmbH based on the customer’s description of the fault. Within the established response time, the customer receives a qualified statement by an employee of Host Europe GmbH. In the best case, a qualified statement already includes the closing of the transaction, but at least an initial assessment of the report and the information on the next steps. In the event of a fault or an urgent fault, the qualified statement also includes information on the expected duration and scale of the current fault. The guaranteed response times with regard to the product booked can be found in Annex A to this Service Level Agreement.