Common use of Response Times Clause in Contracts

Response Times. Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: TABLE 1 Priority** Request Response Time Resolution Time*** P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below. ***”Resolution Time” is the maximum time within which Qubit will resolve(via Qubit’s normal support channels) to each support issue reported by Customer.

Response Times. Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: TABLE 1 Priority** Request Response Time Resolution Time*** P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below. ***”Resolution Time” is the maximum time within which Qubit will resolve(via resolve (via Qubit’s normal support channels) to each support issue reported by Customer.