Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 85 contracts
Samples: Flow Power, Flow Power, Terms and Conditons
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 15 contracts
Samples: Retail Contract, www.pacificblue.com.au, www.dodo.com
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill bill. The review will be undertaken in accordance with our standard complaints and dispute resolution proceduresthe requirements of the Electricity Industry Code.
Appears in 9 contracts
Samples: www.qca.org.au, www.qca.org.au, qcaprod.australiaeast.cloudapp.azure.com
Reviewing your bill. (a) If you disagree with the amount you have you’ve been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 8 contracts
Samples: www.energyaustralia.com.au, www.energyaustralia.com.au, www.energyaustralia.com.au
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill. If the bill in accordance with our standard complaints and dispute resolution proceduresis incorrect, we will adjust your bill.
Appears in 5 contracts
Samples: Terms and Conditions, www.bluenrg.com.au, www.bluenrg.com.au
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution proceduresprocess (available on our website).
Appears in 3 contracts
Samples: sourceenergy.com.au, sourceenergy.com.au, sourceenergy.com.au
Reviewing your bill. (a) If if you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 1 contract
Samples: www.originenergy.com.au
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution proceduresprocedures available from our website at www.altogethergroup. com.au.
Appears in 1 contract
Samples: information.altogethergroup.com.au
Reviewing your bill. (a) 13.3.1 If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 1 contract
Samples: peopleenergy.com.au
Reviewing your bill. (a) 17.3.1 If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
Appears in 1 contract
Samples: www.pooledenergy.com.au
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.procedures (see clause 18 for more information). In the meantime, we may require you to pay the bill (or some of it), which will be no more than:
Appears in 1 contract
Samples: www.erawa.com.au
Reviewing your bill. (a) If you disagree with the any amount you have been charged, on your bill you can ask us to review the bill consistent with our Complaint Resolution Policy provided you have at least paid the portion of your bill not in accordance with our standard complaints and dispute resolution proceduresor an amount equal to your average bill over the previous 12 months (excluding the bill in dispute).
Appears in 1 contract
Samples: www.erawa.com.au