Overcharging and undercharging. (a) Where Evoenergy has:
Overcharging and undercharging. (a) Where JGN has:
Overcharging and undercharging. (a) Where the Service Provider has:
Overcharging and undercharging. (a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the relevant regulations. If we are required to pay refund you an overcharged amount, you can choose whether we make the refund as a credit to your account or a payment directly to you (except where the amount of the refund is less than $100, in which case we will automatically credit the amount to your account).
Overcharging and undercharging. (a) Where ActewAGL has:
Overcharging and undercharging. (a) If We overcharge You as a result of an error, defect or default for which We or the Network Operator are responsible (including where a Meter has been found to be defective) then:
Overcharging and undercharging a) If you are overcharged, we’ll let you know and refund you the overcharged amount (without interest) in accordance with the Relevant Regulations. If we are required to refund you an overcharged amount, you can choose whether we make the refund:
Overcharging and undercharging. (a) If Xxxxxx Energy overcharges the Customer as a result of an error, defect or default for which Xxxxxx Energy or the Network Operator is responsible (including where a Meter has been found to be defective) then:
(1) Xxxxxx Energy will use best endeavours to tell the Customer within ten Business Days after discovering the overcharging; and
(2) Ask for instructions from the Customer as to whether that amount should be credited to the Customer’s account or refunded directly to the Customer (except where the amount of a correcting refund is less than $100, in which case Xxxxxx Energy will automatically credit the amount to the account). If Xxxxxx Energy receives instructions in accordance with clause 6.4(a)(2), Xxxxxx Energy must comply with the Customer’s instructions within 12 Business Days. If Xxxxxx Energy does not receive instructions from the Customer within 5 Business Days of the request, Xxxxxx Energy must use best endeavours to credit the amount overcharged to the Customer’s account.
(b) If Xxxxxx Energy undercharges the Customer as a result of an error, defect or default for which Xxxxxx Energy or the Network Operator is responsible (including where a Meter has been found to be defective) then:
(1) the correcting payment will only relate to errors up to 12 months before the date Xxxxxx Energy notified the Customer of the undercharge; and
(2) the correcting payment will be shown as a separate item in the Bill with an explanation; and
(3) Xxxxxx Energy will not charge interest on the correcting payment.
(c) The Customer can choose to pay the correcting payment by instalments. Xxxxxx Energy will not charge interest on the instalments.
Overcharging and undercharging. (a) If Xxxxxx Energy overcharges the Customer as a result of an error, defect or default for which Xxxxxx Energy or the Network Operator is responsible (including where a Meter has been found to be defective) then:
Overcharging and undercharging. (a) If the User has been overcharged or undercharged under this Agreement and the User has paid an invoice containing the overcharge or the undercharge, then the Parties must agree on the correct amount payable and either:
