Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures. (b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Appears in 18 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will However, you may be liable required to pay for the cost of the check or test and we may request payment in advance. Howevertest, if the check or test shows that the meter or metering data proves to be was not faulty or incorrect, we must reimburse you for the amount paid.
Appears in 4 contracts
Samples: Standard Retail Contract, Retail Contract, Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will However, you may be liable required to pay for the cost of the check or, if the check or test and we may request payment in advance. However, if shows that the meter or metering data proves to be was not faulty or incorrect, we must reimburse you for the amount paid.
Appears in 2 contracts
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You However, if the meter or metering data proves not to be faulty or incorrect, you will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paidtest.
Appears in 2 contracts
Samples: Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract
Reviewing your bill. (a) If if you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If if you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Appears in 1 contract
Samples: Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will may be liable for the cost of the check or test test, and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Appears in 1 contract
Samples: Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if unless the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
Appears in 1 contract
Samples: Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable If the meter test indicates that the meter is operating in accordance with the energy law requirements for meters, you must pay the cost of the check or test and the unpaid amount of your bills and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse will send you a bill for the amount paidthese amounts.
Appears in 1 contract
Samples: Energy Sale Agreement
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will However, you may be liable required to pay for the cost of the check or test and we may request payment in advance. Howevertest, if the check or test shows that the meter or metering data proves to be was not faulty or incorrect, we must reimburse you for the amount paid.incorrect For Customers in Queensland
Appears in 1 contract
Samples: Standard Retail Contract
Reviewing your bill. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
(b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will willn be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse reinburse you for the amount paid.
Appears in 1 contract
Samples: Standard Retail Contract