Rotation Rules. 1. Whenever a driver is unable to specify a particular garage or tow service, the garage or tow service called shall be taken from a rotation list, in the proper order which is under the control of the Communications Bureau of the Police Department to ensure an equitable distribution of calls. When more than one vehicle is to be towed from an accident scene, the number one towing service on rotation shall have preference on service to all vehicles at an accident scene. If they cannot handle service for all vehicles, the next tow service up on rotation shall be called to assist and shall not lose their position on the rotation list. 2. A call to a tow service shall constitute one turn on the list and the tow service shall be moved to the bottom of the list. This includes when the company fails to answer the phone, is unable to respond, or is canceled due to excessive response time. If it is determined that tow service is not needed and is canceled, up to and including arrival at the scene without hook-up, there shall be no charges and the tow service will be placed back on top of the rotation list. 3. The towing service shall advise the Anaheim Police Department at the time of notification, if they are either unable to respond or unable to meet the maximum response time. If, after accepting the call, the towing service is unable to respond or will be delayed in responding, the towing service shall immediately notify the Police Department’s Communications Bureau. The towing service will lose their rotation and shall not assign calls to another towing service. 4. If a tow service is called for clean-up only, the tow service will maintain its position as being next in rotation for a vehicle tow.
Appears in 7 contracts
Samples: Towing Services Agreement, Towing Services Agreement, Towing Services Agreement