SAAS SUPPORT. 7.1 Customer shall be provided with SaaS Support during the Subscription Term in accordance with the applicable CA Support Policy at xxxxx://xxxxxxxxx.xxxxxxxx.xxx/ or as specified in the applicable Saas Listing or Service Description. To access SaaS Support, Customer may utilize the CA support website, or other site or notification mechanism as CA may designate from time to time. 7.2 The SaaS Release and Upgrade Policy located at: xxxxx://xxxx.xxxxxxxx.xxx/docs/ca-saas-release- and-upgrade-policy-for-ca-technologies, describes CA’s SaaS release and upgrade cycles, customer notices, timing, as well as other pertinent information such as version requirements for all the SaaS offerings that have published release cycles. For Symantec branded offerings, CA will aim to provide Customer with twelve (12) months’ notice of the last date of an Online Service’s availability. CA will provide such notification to Customer’s then-current business or technical contact, and/or by publication on the applicable administrator portal for the Online Service(s). Once an Online Service is no longer available, Customer will no longer have access to or use of the Online Service.
Appears in 4 contracts
Samples: Foundation Agreement, Foundation Agreement, Foundation Agreement
