Satisfaction with Services. The agency has a client satisfaction questionnaire where the client is encouraged to provide feedback on how they have received services in the program. Program Leadership also hold regular groups with clients that focus on client satisfaction with the services being provided. This in-person meeting allows that opportunity to address client needs and concerns in “real time”. Program Leadership review the findings of both the client satisfaction questionnaires and the in-person groups with the program staff as way to address the feedback from the clients and make program changes as necessary. The programs also participate in the DHCS Consumer Perception Survey that is facilitated by the BHS Quality Management Department.
Satisfaction with Services. Goal 1: To enhance clients’ and parents’ or other caregivers’ satisfaction with services provided. Objective 1: At least 90% of respondents will agree or strongly agree that they are satisfied with services received. Objective 2: At least seventy-five (75%) of respondents will agree or strongly agree that the client is better at handling daily life.
Satisfaction with Services. The agency has a client satisfaction questionnaire where the client is encouraged to provide feedback on how they have received services in the program. Program Leadership also hold regular groups with clients that focus on client satisfaction with the services being provided. This in-person meeting allows that opportunity to address client needs and concerns in “real time”. Program Leadership review the findings of both the client satisfaction questionnaires and the in-person groups with the program staff as way to address the feedback from the clients and make program changes as necessary. The programs also participates in the DHCS Consumer Perception Survey that is facilitated by the BHS Quality Management Department. Contractor Name: Progress Foundation Appendix A-2 Program Name: Transitional Residential Treatment Programs FY: 07/01/2022 –06/30/2023 Funding Source: See Appendix B 5. Timely completion and use of outcome data [ANSA]. The Director of Clinical Administration will work closely with BHS Quality Management to determine how to create and produce reports that would assist the program to improve client-related interventions. The programs will discuss during staff meeting the quarterly ANSA report and make recommendations for possible training to address client needs.
Satisfaction with Services. The agency has a client satisfaction questionnaire where the client is encouraged to provide feedback on how they have received services in the program. Program leadership also hold regular groups with clients that focus on client satisfaction with the services being provided. This in-person meeting allows that opportunity to address client needs and concerns in “real time”. Program leadership review the findings of both the client satisfaction questionnaires and the in-person groups with the program staff as way to address the feedback from the clients and make program changes as necessary. Contractor Name: Progress Foundation Appendix A-4 Program Name: Supported Living Program FY: 07/01/2022 – 06/30/2023 Funding Source: See Appendix B The program also participates in the DHCS Consumer Perception Survey that is facilitated by the BHS Quality Management Department.
