Scope of Support and Maintenance. Standards Digital will provide to Customer the Support and Maintenance as specified in each SOW or Order Form (as applicable), subject to Customer’s payment of all applicable fees as set forth in the “Fees” section of this Agreement. Unless otherwise is specified in the applicable SOW or Order form, Support and Maintenance is available for 1 or more Deliverables, delivered by Standards Digital to the Customer under an approved SOW or Order form and shall include: 1. Ad-hoc Error Handling / Bug Fixes a. Rectifying reported errors (corrective maintenance), b. Identifying and rectifying potential errors before they arise (preventive maintenance), 2. Annual Updates / Enhancements a. Changes for improving; for example, performance, maintainability, user friendliness, etc. (perfective maintenance)
Appears in 4 contracts
Samples: Professional Services, Standards Digital Support and Maintenance Agreement, Standards Digital Support and Maintenance Agreement
