Common use of Scope of Tech Support Clause in Contracts

Scope of Tech Support. The Tech Support is available for authorized personnel of entities enrolled in Business Internet Secure for devices that contain softw are associated w ith Business Internet Secure. When seeking to purchase Business Internet Secure or utilize the Tech Support, You represent that You are the ow ner or an authorized user of a device or devices that contain softw are associated w ith Business Internet Secure, and Verizon reserves the right to refuse to provide the Tech Support to You, if Verizon determines that You are not the ow ner or authorized user of such device or the applicable softw are or are not enrolled in Business Internet Secure. Tech Support does not include or w ill not require assistance w ith any (a) enterprise grade equipment and routers, (b) enterprise grade servers, (c) any specialized technologies, specialized equipment, or softw are specific to Your industry; (d) assistance w ith netw ork coverage issues; (e) over-the-air updates to operating systems, firmw are, or other softw are; (f) diagnostic support related to any of Your devices, hard drives, routers, modems, or such other customer premises equipment; (g) help desk and troubleshooting services for Verizon's netw ork services and billing inquiries; (h) modification of Original Equipment Manufacturer ("OEM") softw are; (i) installation of or assistance w ith third-party softw are or OEM drivers not supported by or related to Business Internet Secure; (j) device repair;